Hello. I just got an Alienware M11xR2 laptop less than two months ago and for the last few weeks I've had the same problem: my laptop will freeze up about once every day for about 3 minutes at a time. By freeze up,  I mean the programs that were open when it first happened will not respond, and although I can move the mouse and icons on the taskbar will highlight themselves when I move the cursor over them, no new programs will open up if clicked (including Windows Task Manager). When the freeze is over, any programs I attempted to open during the freeze will all open up all at once.