UNSOLVED
my Dell Latitude e6440 shuts down randomly often
I get a rebuilt latitude with windows 10. I just spent a couple of hours at the MS store, a tech reset the sleep/hibernate stuff, this is a known problem in Dell...I never had it happen in my old Acer.
I was just watching something on Britbox, and and it shut down, cold (we turned off all the kick start thing) two times. Same thing as before, a bit of a load page then shut down. Writing emails. Shuts down. When I reopen it. it starts up where I left off. I'm tired of signing on 50 times a day. I'm tired of shutdowns when I'm doing stuff.
How do I cure this computer? I got in August and just started using it a week ago because I can't stand this.
Dell-Kiran R
1 Rookie
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12 Posts
9784
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Posted November 7th, 2019 01:00
Hi Kathy,
Thank you for reaching out to us. We understand how inconvenient it is when system is not working as you expect it to be.
You can try the suggested steps in the link https://dell.to/2ChTbUd and check how it works.
Where was the system purchased from? For further assistance, please private message your system service tag or the express service code to get your system details.
MikeyHann123
3 Posts
9532
1
Posted January 22nd, 2020 09:00
This is happening to 7 newly purchased rebuilt E6440 laptops in our school district. I would like to know if there is a fix.
MikeyHann123
3 Posts
9520
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Posted January 22nd, 2020 10:00
Here are the service tag numbers.
Thanks for your help.
DELL-Cares
Moderator
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27843 Posts
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745 Points
9523
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Posted January 22nd, 2020 10:00
Greetings,
Please send me a private message including those service tags. We'll see what we can do to help.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceDELL-Cares
Moderator
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27843 Posts
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745 Points
9859
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Posted January 22nd, 2020 11:00
Sir,
Please send the data via private message as service tags are private data.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceMikeyHann123
3 Posts
9843
0
Posted January 24th, 2020 07:00
How do I send a private message? Sorry I am unfamilar with this site.
Macgyver24
1 Message
9331
1
Posted May 6th, 2020 08:00
I have five Latitude E6440 laptops with Windows 10. I have disabled the power management shutdown feature, followed all of the instructions on the support website, and I have updated them BIOS on all of them. They all shut off randomly and randomly get low battery errors. Removing the battery does not have an effect either. Dell needs to fix the issue. It is a problem with the BIOS getting invalid readings.
Bruce785412
1 Message
3236
0
Posted October 5th, 2020 04:00
We are having the SAME exact problem with our 4 Dell E6440 laptops. We even did a FRESH/CLEAN install of Windows 10 Pro (by booting from a USB flash drive with an install of Win 10 Pro), wiped all the SSD's in all our laptops blank, booted from the USB flash drive and installed a CLEAN (not a reset) install of Win 10 Pro on all our laptops. We then...
Installed the newst BIOS rev A24, installed the Audio driver, Intel graphics driver and O2 Card reader driver from your support website. Then we connected to the WiFi, to finish installing the rest of the drivers and security updates.
FRESH clean install of all BIOS and hardware and all the laptops STILL shut down randomly. It looks like they're going into HIBERNATION mode most of the time - randomly and all by themselves.
So, we went into the DOS Command Prompt (Administrator Mode) and issued the command...
C:> powercfg /hibernate off
To turn hibernation mode completely off in Windows 10. That "seemed" to help, but all the laptops STILL shutdown randomly. We tried turning S3 Sleep mode OFF in the BIOS. STILL random shutdowns in Win 10.
We have some expert System Analysts here and they don't know what's going on! PLEASE fix this problem.
nyc10036
6 Operator
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5640 Posts
9800
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Posted November 6th, 2019 18:00
Boot the laptop.
Quickly tap F12 multiple times.
Run Dell Diagnostics.
I suspect a hardware problem that no software is going to fix.