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Latitude 5400 Sleep Crashes in Windows 10 2004
Unfortunately I am also reporting my 4 of 4 my Latitude 5400 are exhibiting poor sleep behaviour and more often than not they are not resuming from sleep cleanly, and may not turn back on, or after some delay will BSOD and reboot. The computer reports entering into connected standby prior to the BSODs.
This is what I am using:
- Dell factory Windows 1909 image
- Upgraded to Windows 2004 update
- Upgraded all drivers and BIOS to current as of June 2020 using Dell Command
- BIOS v 1.7.4
BSOD Details:
This was probably caused by the following module: pdc.sys (0xFFFFF8041829E5D0)
Bugcheck code: 0x14F (0x4, 0x2, 0xFFFFF8041829E5D0, 0xFFFF9D8FD66E5A50)
Error: PDC_WATCHDOG_TIMEOUT
file path: C:\WINDOWS\system32\drivers\pdc.sys
description: Power Dependency Coordinator Driver
Bug check description: This indicates that a system component failed to respond within the allocated time period, preventing the system from exiting connected standby.
This is likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Notes:
- Windows 2004 no longer supports Connected Standby alterations via Registry. Its also called Modern Standby now in Microsoft literature... but not in the OS itself.
- I have removed Sleep modes for users and added Hibernate instead... not too many complaints yet but its early days.
Microsoft Windows 10 Pro (x64) 10.0.19041
BIOS 1.7.4
Realtek Audio 6.0.8940.1
Intel Host Bridge/DRAM Registers 10.1.14.7
Intel USB 3.1 eXtensible Host Controller - 1.10 10.0.19041.329
PCI standard RAM Controller 10.0.19041.1
Intel SPI (flash) Controller 10.1.15.6
Intel Gaussian Mixture Model - 10.1.7.3
Intel Thermal Subsystem 10.1.15.6
I/O LPC Controller - 9D84 for Intel 300 Series Chipset Family On-Package Platform Controller Hub 10.1.15.6
Intel Smart Sound Technology (Intel SST) OED 10.23.3349.218
Intel Smart Sound Technology (Intel SST) Audio Controller 10.23.0.3349
Intel PCI Express Root Port #8 10.1.15.6
Realtek PCIE CardReader 10.0.18362.21317
Intel SMBus 10.1.15.6
Intel Wireless-AC 9560 160MHz 21.70.0.6
Intel Chipset SATA/PCIe RST Premium Controller 17.5.3.1026
Alps Pointing-device 10.3201.101.312
Intel 825xx 10/100/1000 Ethernet Network 25.0.1.0
Realtek USB Audio 6.3.9600.2215
Intel HID Event Filter 2.2.1.377
Intel Wireless Bluetooth 21.80.0.3
Intel Serial IO GPIO Host Controller 30.100.1915.1
Intel Management Engine Components 1938.12.0.1317
Dell Power Manager Service 3.6.0
PM981a NVMe Samsung 256GB 1530.2029
Intel Graphics 26.20.100.8141
Intel Dynamic Tuning 8.6.10401.9906Here is System Information from Dell Command for anyone else interested in software versions
Microsoft Windows 10 Pro (x64) 10.0.19041
BIOS 1.7.4
Realtek Audio 6.0.8940.1
Intel Host Bridge/DRAM Registers 10.1.14.7
Intel USB 3.1 eXtensible Host Controller - 1.10 10.0.19041.329
PCI standard RAM Controller 10.0.19041.1
Intel SPI (flash) Controller 10.1.15.6
Intel Gaussian Mixture Model - 10.1.7.3
Intel Thermal Subsystem 10.1.15.6
I/O LPC Controller - 9D84 for Intel 300 Series Chipset Family On-Package Platform Controller Hub 10.1.15.6
Intel Smart Sound Technology (Intel SST) OED 10.23.3349.218
Intel Smart Sound Technology (Intel SST) Audio Controller 10.23.0.3349
Intel PCI Express Root Port #8 10.1.15.6
Realtek PCIE CardReader 10.0.18362.21317
Intel SMBus 10.1.15.6
Intel Wireless-AC 9560 160MHz 21.70.0.6
Intel Chipset SATA/PCIe RST Premium Controller 17.5.3.1026
Alps Pointing-device 10.3201.101.312
Intel 825xx 10/100/1000 Ethernet Network 25.0.1.0
Realtek USB Audio 6.3.9600.2215
Intel HID Event Filter 2.2.1.377
Intel Wireless Bluetooth 21.80.0.3
Intel Serial IO GPIO Host Controller 30.100.1915.1
Intel Management Engine Components 1938.12.0.1317
Dell Power Manager Service 3.6.0
PM981a NVMe Samsung 256GB 1530.2029
Intel Graphics 26.20.100.8141
Intel Dynamic Tuning 8.6.10401.9906
I got the same thing going on Windows 10 2004 with a Precision 5540.
I think clean installs are OK. Not sure though. Gotta ask my employees.
The latest BIOS brought the crashes down a bit but its during sleep and hibernate modes.
Any fix incoming from MSFT or Dell?
There is a new BIOS image now. It doesn't neccessarily address the issue but its out there for testing
I have similar problem on 5400
Clean install? No, no, no.... i have a lots of apps, configurations and I am using Bitlocker.
Dear Dell, what's wrong with you? BSOD with PDC.sys is fatal.
I has this BSOD in two cases:
1. When disconnect dock WD19,
2. When laptop without WD19 goes to sleep
Other cases I dont want check.
My company goes to Dell laptop's from Lenovo Thinkpad (series T, X, P, Carbon). Our internal IT Support has not believed for the year that your (Dell) laptops and dock stations are so weak...
Also 5400 model heats up much higher than similar laptop from Lenovo
Why nobody from Dell support can't pick up one machine and install all the latest drivers and newest Windows 10 2004 and wait a day for bluescreen ? I got it on both our Latitude 5400 and 5401 models
I'm fighting with BSOD's for weeks now
At beggining it was mainly NTOSKRNL.exe which caused the bluescreens, but last days it is also PDC.sys and watchdog.sys which causes the same - BSOD !
Dell, when shall we expect real solutions instead of constant driver testing and waiting for BSOD to appear sometimes after few days - we are not your testers
I have 300 Dell laptops today and we can't go for newest Windows version due to mentioned bsod's.
ketterj
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Posted June 29th, 2020 00:00
Attached Code Sample from System Information for Dell Command