If you need assistance regarding keyboard issues, please reach out to our support team by clicking on ‘Get Help Now’ in the bottom right corner of this page.

Additionally, you can try the following troubleshooting steps:

1. Restart your laptop: Sometimes a simple restart can resolve the issue.
2. Check for debris: Ensure there is no debris under the keys. Cleaning with compressed air can help.
3. Run a diagnostic test: Use Dell’s SupportAssist to run a diagnostic test on your keyboard.
4. Update your drivers: Make sure your keyboard drivers are up to date.

For more detailed instructions, you can refer to Dell’s Keyboard Troubleshooting Guide.

The blinking pattern of 3 amber and 6 white typically indicates a corrupted BIOS.

Here’s a step-by-step guide to try and resolve this:

1. Initiate BIOS Recovery:

Read the steps here: How to Recover the BIOS on a Dell Computer or Tablet

If this doesn’t resolve the issue, you might also want to try resetting the CMOS:

2. Reset CMOS:

1. Power off the computer and unplug it.
2. Open the case and locate the CMOS battery (a small, round battery on the motherboard).
3. Remove the CMOS battery for at least 10 minutes.
4. Reinsert the battery, ensuring it’s properly seated.
5. Power on the computer and see if the issue is resolved.

If you still need assistance, please contact support by clicking the Get Help Now button located at the bottom right corner of the page. The button is marked with a help icon for easy recognition as per the picture below: