Solved!
Go to SolutionD
DangerousPIE96
5 Posts
1
30337
June 21st, 2020 08:00
Inspiron G5 15 SE, new, keeps crashing
I recently bought a brand new Dell G5 SE from the Dell website itself and whenever I try to play games on it, the audio and screen freeze and it black screens and occasionally blue screens and then restarts. I know this computer is powerful and should be able to run much more hardware taxing games with ease at around 100 fps than the ones below.
Rocket League
Napoleon: Total War
Subnautica
Rome II: Total War
Borderlands 2
I run all the games at minimum settings for graphics but even then the games crash constantly within the first minute of getting into actual gameplay or a match.
I have tried factory resetting it, uninstalling graphics cards, etc. and this problem keeps happening.
I'd like to get this computer to full function so I can actually use it for the reason I got it in the first place.
DangerousPIE96
5 Posts
19814
0
Posted October 20th, 2020 10:00
UPDATE: About a week ago, AMD and Dell released driver updates for the Graphics drivers and BIOS (respectively) and my laptop is running like it should have to start! I am now able to run all of the games below for any amount of time and it's good to finally be able to play games again. Just wanted to follow up with you guys for anyone still having the same issues I did and haven't updated yet. Thanks to everyone who tried to help and who helped others CoD: Modern Warfare CoD: Cold War (beta) Rome II: Total War (max graphics settings) Rocket League Borderlands 2 Subnautica Far Cry 3 Civ 6 Destiny 2 Kerbal Space Program (And More)HanBaoBao801
2 Posts
18709
0
Posted June 22nd, 2020 09:00
This has been happening to me too, on both Windows and Linux, unfortunately. So it might a BIOS issue, but it's happened before on 1.1.0 (factory), also after applying the 1.2.0 update, and still crashes after downgrading to 1.1.1.
I originally thought it was only certain games, and it had something to do with the driver or vcredist, but that's ruled out, since all games are crashing on all driver versions and OSs.
Same problem for me, the laptop arrived a week ago and most attempts to play games result in a black screen and the system restarting. I've updated the dell drivers, AMD drivers and bios but the problem persists. Temperatures are low during gaming so it's not a thermal issue. Gaming is not a priority for me on the system but I'd like to actually be able to use the hardware I've paid for.
HankyTheTank
3 Posts
18621
0
Posted June 25th, 2020 06:00
I think I have found the issue, its options in the amd control center. I started with anti lag, chill, and image sharpening enabled. Was getting a hard restart about a minute into any game. Disabled all and turned back on one by one. The one that's making me crash is image sharpening, disable that and I'm good to go.
HankyTheTank
3 Posts
18609
0
Posted June 25th, 2020 08:00
ugh, nvm - started doing it again with all options disabled.
DangerousPIE96
5 Posts
18588
0
Posted June 25th, 2020 14:00
I'm trying different things too to fix this. It's just annoying that I'm paying for the hardware that can handle the weight of playing games and such, but just won't work, even when there's video proof of the same model woking fine. Let me know if you find a solution that worked for you.
I got my laptop yesterday and it's started doing the same thing to me today.
I have hardly used this laptop but so far I can't seem to run any games - which is the primary purpose I've purchased this laptop for. Within a minute or two of launching a game, the screen goes green and BOOM laptop crashes and reboots.
If anyone (or a Dell employee) knows of a fix for this, please share.
Tekkno_frank
1 Rookie
•
6 Posts
19848
0
Posted October 16th, 2020 11:00
wooohoooo look here!
Inspiron G5 15 SE BIOS 1.4.4