I would like to use my Logitech MX Master 2S Bluetooth mouse with the laptop. In fact, I have used this one a lot of months, however from the last 45 days when I use the Bluetooth mouse (as well a Microsoft 3600 bluetooth mouse), the cursor freezes every few seconds. It stays frozen for a few seconds (usually 5 seconds) and then it starts working again. The cursor is frozen even for the trackpad. I have tried all the usual solutions - unpairing and repairing the mouse, uninstalling the Bluetooth driver and reinstalling it. I had change the power management option on the Bluetooth driver and bluetooth USB windows servides but is not works or fix it. Update all drivers recommended, and lasting update my windows 10 to 11 (hopeful that my issue was solved, and it was not. I have other laptop Asus ROG and the mouse works ok, any time.
You can first try to reinstall the Bluetooth drivers with the latest version available for your device model, from the manufacturer's website. The best and cleanest way to update a driver is to remove the drivers, first from Device Manager, and then reinstall the new drivers. To do so: Press Windows + X keys and select Device Manager There you will find the Bluetooth adapter. Just right click and then select Uninstall Then I rebooted the system and installed the drivers, which I downloaded from the manufacturer's website. If the problem persists, go to the Power Management settings. Again, press Windows + X and select Device Manager There you will find the Bluetooth adapter Right click and select Properties. Then uncheck "Allow computer to turn off this device to save power" Now test the mouse again and see if the problem is fixed.
I have the same issue on my Dell Inspiron and Win11 update did not resolve. Though the touchpad is not effected just the Logitech anywhere 2s mouse. I think it may be the Intel Bluetooth driver update issued mid September 21. Haven’t figured out how to rollback to verify as the rollback button is greyed out in driver window
I would like to use my Logitech MX Master 2S Bluetooth mouse with the laptop. In fact, I have used this one a lot of months, however from the last 45 days when I use the Bluetooth mouse (as well a Microsoft 3600 bluetooth mouse), the cursor freezes every few seconds. I checked with cps test and found it stays frozen for a few seconds (usually 5 seconds) and then it starts working again. The cursor is frozen even for the trackpad. I have tried all the usual solutions - unpairing and repairing the mouse, uninstalling the Bluetooth driver and reinstalling it. I had change the power management option on the Bluetooth driver and bluetooth USB windows servides but is not works or fix it. Update all drivers recommended, and lasting update my windows 10 to 11 (hopeful that my issue was solved, and it was not. I have other laptop Asus ROG and the mouse works ok, any time.
Had the same thing with my Logitech M705 on Windows 10. The only thing that worked was to update the Mouse driver and ensure Intel's Bluetooth driver is installed. Once done, restart the system. It's working fine since then.
After way too much back and forth with Dell support, they sent someone out to replace the touchpad. I've had no problems since. Glad that it's fixed, but the huge pain it took to finally get Dell to replace it has hugely tarnished my opinion of Dell.
AdrianG001
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Posted October 28th, 2021 07:00
You can first try to reinstall the Bluetooth drivers with the latest version available for your device model, from the manufacturer's website. The best and cleanest way to update a driver is to remove the drivers, first from Device Manager, and then reinstall the new drivers. To do so: Press Windows + X keys and select Device Manager
There you will find the Bluetooth adapter.
Just right click and then select Uninstall
Then I rebooted the system and installed the drivers, which I downloaded from the manufacturer's website.
If the problem persists, go to the Power Management settings.
Again, press Windows + X and select Device Manager
There you will find the Bluetooth adapter
Right click and select Properties.
Then uncheck "Allow computer to turn off this device to save power"
Now test the mouse again and see if the problem is fixed.