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Valeriobsb

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3 years ago

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Valeriobsb

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1 Message

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18581

October 28th, 2021 04:00

Any bluetooth mouse freezes, Windows 10 and 11

I would like to use my Logitech MX Master 2S Bluetooth mouse with the laptop. In fact, I have used this one a lot of months, however from the last 45 days when I use the Bluetooth mouse (as well a Microsoft 3600 bluetooth mouse), the cursor freezes every few seconds. It stays frozen for a few seconds (usually 5 seconds) and then it starts working again. The cursor is frozen even for the trackpad. I have tried all the usual solutions - unpairing and repairing the mouse, uninstalling the Bluetooth driver and reinstalling it. I had change the power management option on the Bluetooth driver and bluetooth USB windows servides but is not works or fix it. Update all drivers recommended, and lasting update my windows 10 to 11 (hopeful that my issue was solved, and it was not. I have other laptop Asus ROG and the mouse works ok, any time.

 

  • AdrianG001

    6 Operator

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    3957 Posts

    10414

    1

    Posted October 28th, 2021 07:00

    You can first try to reinstall the Bluetooth drivers with the latest version available for your device model, from the manufacturer's website. The best and cleanest way to update a driver is to remove the drivers, first from Device Manager, and then reinstall the new drivers. To do so: Press Windows + X keys and select Device Manager
    There you will find the Bluetooth adapter.
    Just right click and then select Uninstall
    Then I rebooted the system and installed the drivers, which I downloaded from the manufacturer's website.
    If the problem persists, go to the Power Management settings.
    Again, press Windows + X and select Device Manager
    There you will find the Bluetooth adapter
    Right click and select Properties.
    Then uncheck "Allow computer to turn off this device to save power"
    Now test the mouse again and see if the problem is fixed.

  • MWHHWM

    1 Rookie

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    2 Posts

    10350

    1

    Posted November 9th, 2021 17:00

    I have the same issue on my Dell Inspiron and Win11 update did not resolve. Though the touchpad is not effected just the Logitech anywhere 2s mouse. I think it may  be the Intel Bluetooth driver update issued mid September 21. Haven’t figured out how to rollback to verify as the rollback button is greyed out in driver window 

  • troysname

    1 Message

    10310

    2

    Posted November 14th, 2021 04:00

    1. Installing Intel's Driver & Support Assistant,
    2. scanning for updates in that tool, and
    3. installing the Bluetooth driver

    seems to have fixed the identical, recently occurring bug for me. 

  • tlunsf

    14 Posts

    10283

    1

    Posted November 14th, 2021 11:00

    Intel's Driver & Support Assistant looks promising, particularly some recent bluetooth driver fixes.

  • Higherdestiny

    1 Rookie

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    6 Posts

    10088

    4

    Posted November 24th, 2021 20:00

    My issue was the bluetooth mouse was freezing intermittently every few seconds even when in use.

    My solution was as follows:

    Download and install the latest Intel® Wireless Bluetooth® for Windows® 10 and Windows 11:

    https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html?

    This worked for me with Microsoft 3600 Bluetooth mouse

  • irwinnick

    1 Message

    9284

    0

    Posted January 6th, 2022 21:00


    @Valeriobsb wrote:

    I would like to use my Logitech MX Master 2S Bluetooth mouse with the laptop. In fact, I have used this one a lot of months, however from the last 45 days when I use the Bluetooth mouse (as well a Microsoft 3600 bluetooth mouse), the cursor freezes every few seconds. I checked with cps test and found it stays frozen for a few seconds (usually 5 seconds) and then it starts working again. The cursor is frozen even for the trackpad. I have tried all the usual solutions - unpairing and repairing the mouse, uninstalling the Bluetooth driver and reinstalling it. I had change the power management option on the Bluetooth driver and bluetooth USB windows servides but is not works or fix it. Update all drivers recommended, and lasting update my windows 10 to 11 (hopeful that my issue was solved, and it was not. I have other laptop Asus ROG and the mouse works ok, any time.


    Had the same thing with my Logitech M705 on Windows 10. The only thing that worked was to update the Mouse driver and ensure Intel's Bluetooth driver is installed. Once done, restart the system. It's working fine since then.

  • lglsolar

    1 Message

    9227

    0

    Posted January 8th, 2022 14:00

    Very good!! It worked for me.

    Funcionou aqui com mouse Microsfot 3600 que caia com o bluetooth no windows 11

  • tlunsf

    14 Posts

    9101

    0

    Posted January 12th, 2022 18:00

    After way too much back and forth with Dell support, they sent someone out to replace the touchpad. I've had no problems since. Glad that it's fixed, but the huge pain it took to finally get Dell to replace it has hugely tarnished my opinion of Dell.

  • GlacialEng

    1 Message

    6276

    0

    Posted June 4th, 2022 12:00


    @AdrianG001 wrote:
    Then uncheck "Allow computer to turn off this device to save power"

    Came here to post this - this is what fixed it for me.

  • CiviCADT

    1 Message

    409

    0

    Posted October 1st, 2022 08:00

    this solution worked for me on my Inspiron 14 5406, 2 in 1, Windows 11 and Dell mouse  WM524