Hi,

Thanks for your post. When OME reports the error and you close the dialog, it would ask you for retargeting the DB. That will allow you to change the password.

If the account is locked down, you might have to shutdown OME services, unlock the account/reset the password. After that OME will show an error message. When you close that window, OME will pop up retarget option.

Regards

Abhijit

So the re-target window came up and asked you for the new credentials but that did not work?

Hmmmm, that should have done the trick.  I think I'll have to suggest you give the support guys a call at 800-945-3355 so they can poke around and maybe collect a bit more information to troubleshoot.

Thanks,

Rob

Thanks for your responce Abhijit.

Unfortunatly, the account is still being locked out after trying the instructions you provided.

Have anymore ideas?

Thanks.

Usually this is because the OME logon tries 3 times before pushing the change credentials screen.  this usually locks out the account first doesn't allow you to change the logon.  usually you have to prevent the account from locking out to get to the change credentials screen.  

Our DBA and I called support and couldn't get it to lockout. It's working now. I'm not sure what was going on or if it just took awhile for the changes to take affect. So I am going to say the re-target worked.

Thanks!

Update on the update. After using RSA Envision it turns out that our IT Assistant server was the one locking out the account, not OME.

Thanks to all of you who helped!

Thanks for the updates. Good to know that the issue is resolved. Do let us know if you have any additional feedback for OME.

Regards

Abhijit