Skttec,

Hello Chris,

it doesnt work with the triggered snmp error.

I got the same error on the exchange server.

if i run a smtp test on the idrac itself its working fine, but idrac uses StartTLS and not SSL. If i change it to SSL its not working anymore on the idrac too.

On the Openmanage i can only select SSL, is it possible to use StartTLS?

If i dont use SSL on the Openmanage und use a smpt connector on the exchange without tls its working too. But we need a TLS connection, because we dont want a unsecure connection.

Hi there.

Same problem after upgarding to Version 3.7.0 (Build 82) from 3.5.

Version 3.5 works normally. i don't use SSL.

some logs:

[ERROR] 2021-09-26 14:03:27.695 [Testsmtpconfiguration-Task-Pool-6] TestSmtpConfigSubTask - An exception was caught during a sub-task operation.
com.dell.enterprise.core.integration.lib.common.exception.RuntimeCoreException:
at com.dell.enterprise.common.integration.lib.tasks.testsmtpconfigurationtask.TestSmtpConfigSubTask.smtpConfigurationTest(TestSmtpConfigSubTask.java:182) ~[testsmtpconfigurationtask-0.0.1-SNAPSHOT.jar:?]
at com.dell.enterprise.common.integration.lib.tasks.testsmtpconfigurationtask.TestSmtpConfigSubTask.testSmtpSettings(TestSmtpConfigSubTask.java:92) ~[testsmtpconfigurationtask-0.0.1-SNAPSHOT.jar:?]
at com.dell.enterprise.common.integration.lib.tasks.testsmtpconfigurationtask.TestSmtpConfigSubTask.processTarget(TestSmtpConfigSubTask.java:62) ~[testsmtpconfigurationtask-0.0.1-SNAPSHOT.jar:?]
at com.dell.enterprise.common.integration.lib.taskengine.CorePlatformSubTask.run(CorePlatformSubTask.java:320) ~[taskengine-0.0.1-SNAPSHOT.jar:?]
at com.dell.enterprise.common.integration.lib.taskpool.CorePlatformTaskPool$WorkerThread.run(CorePlatformTaskPool.java:1027) ~[taskpool-0.0.1-SNAPSHOT.jar:?]
[ERROR] 2021-09-26 14:03:27.698 [Testsmtpconfiguration-Task-Pool-6] WarrantyTask - test smtp: Task [test smtp] failed.
[ERROR] 2021-09-26 14:03:27.709 [Testsmtpconfiguration-Task-Pool-6] TestSmtpConfigTask - TestSMTPConfigTask : Failed attempt to send email test message

Dmitry12234,

The issue you're seeing is due to the test button in the tool, which can be problematic. What I suggest is to test by firing it from the servers iDrac, and not the OM Ent tool. 

Let me know how it goes.

Hello, 

We are having the same issue. In order for the the Dell OME Services plug-in to work correctly and create support cases we need the SMTP server on the OME appliance to use STARTTLS as it is connection encyrption type. Not TLS or SSL. 

When will Dell make a change to allow STARTTLS as the connection encryption on the OME appliance as it does the idracs?

idrac STARTTLSOME use SSL

Hello rbrown0214

Typically Services Plugin/Secure Connect Gateway should be able to email you from Dell's SMTP server if you configure nothing.

What mail server do you use? 

All the main online solutions work even O365 and nothing else has made this requirement for STARTTLS.

It was advised if it does not work for you to call into support and open a support case and an engineer can do a remote session with you to get a look.

Hello Charles,

We aren't using the services connect gateway. 

We are using the Services Plugin that is offered through OMEDell OME Services Plugin

We use Amazon SES SMTP
https://docs.aws.amazon.com/ses/latest/dg/send-email-smtp.html

Thank you. 

Hello rbrown0214,

Can you send an image that shows your whole configuration not just the SSL check box please?

OME SMTP Email Config

Hello rbrown0214,

Have you tried check the SSL box and use port 587?

To set up a STARTTLS connection, the SMTP client connects to the Amazon SES SMTP endpoint on port 25, 587, or 2587,

https://docs.aws.amazon.com/ses/latest/dg/smtp-connect.html