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Kurotaku

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5 months ago

K

Kurotaku

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June 19th, 2026 14:05

Missing Dell Rewards

Before relaunch I had 630€ Wallet and 15.318 Points which should have been 783,18 €
After relaunch I just had 673,18 €. Exact 100 € missing.

Please fix this as my wallet is expiring now nearly completly in July even tho It would haven't expired yet already on the old page layout!

  • DC

    DELL-Cares

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    Posted June 19th, 2026 14:23

    Hi,
    Thank you for writing to Dell.
    I'm sorry to hear about the issue with the rewards and do apologize for the inconvenience caused.
     
    I have private messaged you the details.
    Incase of any query, you may drop a message here. We will be happy to help.


    #IWork4Dell
    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • K

    Kurotaku

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    Posted June 27th, 2026 09:08

    @DELL-Cares​ I waited for the 5 business days but the conversation is closed, can't DM

  • K

    Kurotaku

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    Posted June 30th, 2026 13:26

    @DELL-Cares​ What am I supposed to do now?

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