DeKurve,

Click on the ''can't remember password" or however it is worded.

You will be emailed a link and following it will allow you to reset your p/w.

Zb1

Thanks for replying but I'm not looking to reset the password - I'm trying to update my email address. I'm referring to the Email and Password section of my profile after I've logged into my account. Just to reiterate that point, I first have to login to my account to see the Email and Password section of my profile so I know the password I'm using is ok. In the Email and Password section I can change my email address but I also need to provide the current password. When I do this however, I always see the following error:

"Your current password does not match our records"

It seems like it's impossible to change the email address associated with my account. Has anyone else tried this recently?

Just changed my email address. Log in under existing address and password. Go to change address and password tab. Enter new address and NEW password, and address change was immediately confirmed by email to new address by Dell.

Thanks for the suggestion but I still can't change my email address. I tried what you suggested and filled in my current password, new email address AND a new password but still received the same message:

"Your current password does not match our records"

As mentioned earlier, I know the current password is correct because otherwise I wouldn't be able to login and access my account in the first place.

DeKurver

This board is only for Customer Care/Order issues, not technical support. Please repost your technical issue on the Software & Operating Systems forum.

Or contact Dell using this form here.

Z...............

I have the sam problem.  I need to chnge my passwsord.  I also dropped the former email address I was using. I don't rememer the old password so cannot change it to a new one.,  I can't get Dell support Assist to work.  It is stuck on the page.  I have  Windows 10 with Inspiron 3521.