I am having trouble getting Tech support help resolve my issues even if I have high end support purchased and have accidental damage coverage but all I get is the run around and attempts to close issues without resolving it.

The problem is that regardless of trying to complain about their inability to help resolve customer issue it always come back to the same set of people who are mostly (as I can detect) are off-shore support center that tries to make sure SRs are closed on the book even if these are not really resolved.

Is there a way to escalate issues like these to someone else at Dell so they are aware of what their tech support or support in general doing that making their customers signoff on using Dell products.

I miss the old Dell support that made buying a dell computer worth it.