so this all thing started 1 year back my laptop was totally dead and than there were multiple repairs attempted on my system for exact 13+ service i missed the count than after 3 months of onsite service the dell team told me to submit my laptop to service center and than it was there for 5 months in that the service center team closed my request and reopened my case on there own without informing me and after 5 months they gave me laptop which had Brocken heat sink so i rejected to pick it up and than after 15 days the team was like you take the pc before anything goes wrong .

And apparently just after 2 days some of the parts were not working so i booked service again in January and after 3 display assembly and 1 motherboard my system wasn't working properly so a person from dell made a exception to replace my computer because it was bought from USA though i paid 50,000 RS just to get warranty in India so on 05-03-21 i got approval for WUR and from almost 20 days i was listening that my system was from USA so it will take time to find suitable system and after 20 days team told me to contact technical support for further help.

so i contacted technical support they were very nice and helpful and reopen my case for the same but after week now i don't have any update on when they will pick my system or anything only thing i know is i am getting replacement and the case in escalated to concern team on priority and regarding this thing @DELL-Cares is also involved from 13 -03-2021 and they just have to say wait for the team now this thing is getting cranky. 

please help if anyone beyond @DELL-Cares are reading this 

so now after so many calls and mails now the bluedart team collected my laptop on 09-04-21 and as date shows weekend so WUR team wont work on week ends so now waiting process begins i don't know why this process is so frustrating and stress full i believe dell should improve customer service there each and every laptop are over price and specially Alienware and despite from cost extended warranty for this product can buy almost similar gaming laptop from other company and the price does not justify it-self by any means i bought laptop in starting of 2018  and after all this years i haven't even used my system for only 6 months without any issue else either it was not working or in service for a instance its 1 year from where my laptop is being serviced 15-20 onsite visit and more than 5 months in service center and 1 month for WUR process this is how much mentally depressing this thing is and it is not even over yet 

so now its been 4 days when product was picked up and the team promised me that i will receive quotation as soon as pickup is attempted but nothing now only thing i am listening is sir you will get update soon this is what @DELL-Cares  is telling and dell technical support but this waiting game is continued this is on 45th day after i got approval   

so new update came from the wur that this case will take 25-30 days or more they will be trying to get it done soon this is 47th day so considering track record 30 days more that goes to 77 days just for replacement my laptop is down from 15-04-20 this is when my first request was attempted so actual date will be10-15 days before for  troubleshooting  overall dell wasted warranty period of 1 year and i don't have record of time they wasted probably 36-40 hrs per week for troubleshooting and repair this experience is so pathetic and only thing team will tell is wait for infinite amount of time over all if anyone is going for this procedure don't believe any technical support or @DELL-Cares  nobody cares for your time and mental stress it will take life long to get it done so be prepare for the adventure and forget about the laptop 

so its been 71 days now i got a quotation on 3rd of may and i rejected that system due to some bad experience with similar model and now case is stuck and there is no such reply on the case i even mailed them regarding but they started ghosting my mails .  

so now things are getting fishy they closed my request and now when i asked them why that happen they are like nothing happen and soon after that my case got reopened  its been 92 days and my experience with this is very bad this is not just with me there are many more people in India facing such issues 100's of days to get the laptop replaced and for me its been more than 14-15 months now from last when my system stopped working first technical team wasted my time and now WUR team

so after so many days i got replacement and guess what  i got defective product the experience for dell is going worst by worst day by day and wur team which was handling my case are not giving proper response idk now what to do !!!!!!!! 

so now after 17 months of repair and replacement i got a faulty unit and now the escalation team want to repair new system this is how dell treats there customer by giving e-waste products and when customer finds it faulty they want to repair it and they have to say that management team is denying to wur is anything or anyone can help me to get this thing working @DELL-Cares @mhi_DellManagement @Anonymous