Didn't bother after a long run around. Honestly, I tried to resolve it, but it seemed like it was going nowhere, so I valued my time and did not want to waste potentially large amounts of time trying to resolve it. So I just went and bought a razer barracuda headset, which also allows for multifunctionality in terms of blue tooth, type c etc. This company I feel I potentially overestimated their quality of their products, considering I also bought a laptop of theirs in Nov 2021 which then broke in Mar 2022 as I opened it from one side rather than the middle. Honestly I bought the headphones because of its trimode ability and it looks 'cool' and at the time I though this would be ideal for me and I didn't know any others that could do this. But like I said Instead I bought razer barracuda - the one that allows for blue tooth, wired and USB A and C - and they have served me well so far. Of course I do not know your circumstances in terms or finances, time etc but it is ultimately down to you as to what you do. If you do find a way to resolve this, I would be more than grateful for a response. 

Hi @KevTesla welcome to this free user-to-user Alienware laptop discussion forum. 

Many customers have reported poor Quality Assurance issues with Support for Alienware Tri-Mode Wireless Gaming Headset | AW920H | Overview | Dell US. Please click on @DELL-Cares and send Private Message requesting assistance. 

AW920H headphones broken - Dell Community. 

Thanks all. 

I will try the Dell-cares and see what happens.

If there is no resolution - this will definitely be the last item I purchase from this company.

Mine broke as well after two weeks of very careful use.  Thankfully after calling Dell support and sending a picture of the broken head phone side (it pulls out and you can see the wires), they decided to replace it with very little insistence on my part.  I suspect they're getting enough calls on these headsets that they're just replacing them at this point.  Hopefully with better quality controlled replacements.