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15 R4, disable AlienFX 3rd party access
Why is there no option to disable AlienFX 3rd party access? Or at least a way prevent games from hijacking my lighting? This is completely ridiculous. I didn't buy a computer to NOT have control of my keyboard. The only way to stop this is to go into services and disable the AWCC, which means the macros no longer work. Fine, you want something stupid like lights changing, go ahead, but don't force people to use it. There shouldn't be some convoluted way, there should be a simple option that says "Third Party Access Yes/No". I wish someone had posted this in a review before I bought an Alienware. This is the first and last time I buy from Dell.
MarkSlater
3 Posts
4762
0
Posted May 11th, 2019 12:00
I have this same problem on my 15 r4, running the new version of command center. I have googled this problem and found a lot of people saying that there is no fix, and one guy said he deleted some windows files to fix this but didn't specify which. This is pretty embarassing for Dell IMO, also the last time I am buying a product from then. I have had troubles with alienware command center since I received my laptop, and to top it off I can't even run Civ IV without having the keyboard flash white on and off.
Hi,
This is a feature available for older Command Center versions. However, the games have not updated their versions to match the newest AlienFX devices. Thus, causing these issues. The feedback has already been submitted to the Command Center Software team for a possible solution in new releases such as that toggle, however, we do not have any ETA nor confirmation of this being implemented anytime soon.
We're sorry about the inconveniences this could cause.Inconvenience? Really? It's a gaming laptop with a flashy keyboard that I have zero control over because for whatever reason someone thought it would be a good idea to remove the option from Alienware Command Center to toggle 3rd party access. I'd call that slightly more than an inconvenience... I bought the laptop specifically to play games and one of the games I play messes with my keyboard. I'm incredibly disappointed.
I have a new Alienware pc as well (keyboard/mouse) and I understand how much of an issue this is while gaming, we all know Game Devs will take forever to look into this issue if they do at all. So the sooner you guys at Alienware/Dell can add an option to disable third-party access I would appreciate it.
2142CloneWars
1 Message
4138
0
Posted September 5th, 2019 20:00
This is extremely disappointing as others have stated. I am not sure what corporate VP pushed that down the chain to implement but starting a culture at Alianware where it is acceptable to take away your customers access and control over their product is wrong. This is a massive oversight and the lack of support for your customers (and apparently the lack of care about your customers since this is being written 4 months later and there is still no fix on this) is ridiculous. I have bought two computers from you (one for me and the other was a gift) and if this is your support for your customers looking forward in the future, I think I will take my business elsewhere. Obviously you are aware of the issue, and have been for months as seen by an employee responding with a patronizing answer designed to skirt the issue with no fix.Ok now 28 september and HOW I CAN DISABLE 3rd Party party AlienFX access??? I buy AW760 keyboard. Alienware command center bad application. Very few keyboard settings, you can not add mouse actions to macros, the application loses to competitors very much(
Alienware - Rodrigo
9 Technologist
•
4398 Posts
4800
0
Posted May 6th, 2019 17:00
Hi,
Please confirm your Alienware system model name/revision, so we can look into this.