Seigneur Flamant

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4 years ago

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August 30th, 2022 08:00

XPS 8940, Intel UHD 750, errors and freezing issues

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Hi! Like many of you, I got freezing issues with my XPS 8940 with a Nvidia RTX3060 ti, I got the mother board replace and I ship the computer to a Dell repair center last week, but still those problems comes back.  I am using the base configuration (1 stick of 16 gb of RAM, did not change any setting) but after loading back my personal files, my apps and after doing the update my computer freeze again. I wrote an email to Dell and they say that they will look up for my problem, but this is very annoying to weekly reinstall Windows and setting the whole thing back again.

  • ispalten

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    Posted August 30th, 2022 09:00

    Are you running with the HD750 or the Nvidia card connected to the monitor? If the HD750, did you DISABLE the Nvidia card?

    What test did you run?

     

  • 1122

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    Posted August 30th, 2022 09:00

    Hi!

    I am using both GPU for 3 monitors.

    Two goes from the Nvidia and one from the Intel. (HDMI to Display Port and HDMI to HDMI for the Nvidia and HDMI to DVI for the Intel)

    I ran the test with Support Assistant, the functional one. Since I play video games I kinda don't want to disable my 3060ti.

     

    I will test my PC using only on GPU at the time, but using both will be the best.

    Thank you

    Nathan 

     

     

     

  • ispalten

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    Posted August 30th, 2022 10:00

    First, I'd try and discover what those errors mean and which device it applies to? There is a LOG file, at least there is on my XPS, at C:\ProgramData\Dell\SupportAssistHardwareDiagnosticsSubAgent.  You might find some info there.

    Second, I'd use F12 on boot and run the diagnostics from there.

    Be aware, Nvidia card users are getting Lock ups. Not every one, but many. Dell has NOT fixed the problem.

     

  • RoHe

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    Posted August 30th, 2022 12:00

    See if the Solution marked in this thread is helpful...

  • 1099

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    Posted August 30th, 2022 15:00

    I will keep on with my test, because I didn't find anything about those codes on the internet.

    Thanks,
    Nathan.

  • 1099

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    Posted August 30th, 2022 15:00

    I got a XPS 8940. I did the F12 on boot with no bad result, I check the LOG files but I find nothing about those codes, maybe RoHe is right, those codes are not that much meaningful.

    I will try only the RTX card and after only the Intel GPU.
    Thanks,
    Nathan.

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    Posted August 31st, 2022 15:00

    So I did pretty much all my tests (doing a live stream on Discord from a website that play Lord of the Ring)
    Nvidia card alone = problem
    HD 750 = no problem
    HD 750 plug in and Nvidia only on the computer = No problem so far  
    I might try to roll back my BIOS to 2.3.0, but for the moment I will only connect my monitor into my Nvidia card for high gaming.

    Thank you!
    Nathan

  • kmharring

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    Posted September 14th, 2022 13:00

    I keep having problems with this same configuration. I'll be doing something that this machine should be able to handle (usually editing in Premiere Pro or Adobe After Effects) and the program will momentary freeze, screen goes black, comes back, video windows are whited out in the program. Task manager shows that each time this happens the UHD 750 3D readout peaks at 100%. Dell replaced the motherboard and it didn't go away. They recommended that I pay the dell software tech people to figure out what's wrong. Would love to find a solution to this. Very frustrating. I bought this machine specifically for video editing and this is a major inconvenience. 

  • RoHe

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    Posted September 14th, 2022 17:00

    @kmharring  - You don't have any add-in video card, correct?

    Which CPU and how much RAM in your XPS 8940?  Are all the drivers up-to-date? Where did you get the existing Intel video driver, from Dell's site, via Windows Update, or from Intel's site?

    Any signs of overheating?

    Is anything reported in Windows Event Viewer and/or in Windows Reliability Monitor around time of a blink?

    And see if there's anything useful here.

  • kmharring

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    Posted November 6th, 2022 08:00

    Hi Ron! Sorry for the slow reply. I made the mistake of engaging with Dell's chat support team for a few weeks before circling back to this forum to find your reply. Dell's internal team offered me nothing useful, but your suggestion to look to this discussion was a great call. I followed the advice from that thread to do a clean reinstall of the Intel UHD 750 driver, and I also did a clean reinstall of the NVIDIA Geforce driver. After that, the problem was no more. Everything works as I expected it to when I bought this system earlier this year. Thanks again!