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Huang_Ying

updated

11 years ago

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35917

August 1st, 2015 04:00

Cannot connect VMware View 5.1 using PocketCloud Pro

Cannot connect VMware View 5.1 using PocketCloud Pro

When trying to connect to view security server and configuring setting using PocketCloud pro for iPhone, got error message said that VMware View connection failed. I could login using VMware View client for Android and iPAD. Could you please advise? FYI, the VMware view version is 5.

  • m1111

    3 Posts

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    Posted August 5th, 2015 02:00

    After upgrading View 4.6 to version 5.1 in our organisation, we are facing the same problem - connection from Pocket Cloud Pro clients doesn't works. Do you know about any solution?

  • Josh-2015

    1319 Posts

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    Posted August 5th, 2015 02:00

    Did you try the steps above to see if it helped at all? Can you also try deleting the connection in PocketCloud and then creating it again? Also what version of PocketCLoud are you using?

     

     

     


    Josh Maurer
    Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

  • Rmontalvo1

    623 Posts

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    Posted August 5th, 2015 02:00

    Make sure that View is setup to accept RDP connections. PocketCloud does not support PCoIP at this time.

     

     

     


    Roger Montalvo 
    Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
    Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
    [SIGPIC][/SIGPIC]

  • Josh-2015

    1319 Posts

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    Posted August 5th, 2015 02:00

    Huang_Ying, please take a look at our knowlegdebase topic about the error you received here:

    http://pocketcloudsupport.wyse.com/e...nection-failed

    Please let me know if this does not help resolve the issue.

  • Josh-2015

    1319 Posts

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    Posted August 5th, 2015 02:00

    Sorry you guys are still having trouble with this. I am looking into this more today. I will post again as soon as I have any new information.

  • m1111

    3 Posts

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    Posted August 5th, 2015 02:00

    Client version is 2.2.237 now, but still no success. Our View server is accepting RDP - it works from another clients. The issue can be related with self-signed certificate and also the server address/name is different from the server name in the certificate. 
    I tried to delete View connection, and durring creating the new one it seams to works - I was able to list all assigned desktops from View server. Anyway, after saving the new connection, it doesn't works. And when I'm trying to edit this new connection, listing of assigned View desktops doesn't works anymore.

    PS: Accept all certificates switch is turned On in the client settings (all the time).

  • Josh-2015

    1319 Posts

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    Posted August 5th, 2015 02:00

    DegetZ and Huang_Ying, were you ever able to connect before?

    Can you try editing the connection and re-selecting the VMWare Domain and Desktop again and attempt to connect again?

  • DegetZ

    1 Message

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    Posted August 5th, 2015 02:00

    Hello,

    I have the same problem as above. I've tried the knowledge base too, so far nothing helped. 
    Connection from iPad with VMware Client works fine, DNS is OK.

    View 5 Connection Server, PocketCloud Pro 2.2.223

  • 3683

    0

    Posted August 5th, 2015 02:00

    Hi Josh, DNS setup is correct. I could connect from iPad with VMware View Client.

  • 2709

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    Posted August 14th, 2015 09:00

    Information I needed before I paid $15

    Quote Originally Posted by Josh View Post

    Hey guys, unfortunately 5.1 is not yet supported. It will be, but we are still working on it as of right now. My apologies for any inconvenience this may be causing you.

    I just bought this software so I could use my iPhone (hardware 4, software iOS 5.1.1) to connect to our new View 5.1 environment (security server with public SSL cert), which has both VDIs and physical machines accessible. The iPad VMWare client works great. I googled around when VMWare didn't have an iPhone app, this one looked good and has great reviews.


    But it looks like I'm SOL with 5.1. How will I know when a version comes out that supports 5.1? Do you have an ETA yet? I would highly recommend calling out the lack of support for 5.1 on the App description in the store.