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Windows XP Custom Updates won't install
For the last few weeks, since all the spyware pop-up problems started with Aurora, etc. I can't get my Win/Updates to install if I choose a Custom update. I think, not sure!, that the AutoUpdate is working. At least it was before the WGA thing took over and now says I have an invalid prod. key. I think the installer for Updates is missing something, but I don't know enough about this stuff to know how to fix it. It will download anything I pick but when it installs it comes up saying "failed to install". Doesn't matter what the file is. I spent a lot of days with MS email support and they had me send the log file for updates and do a bunch of stuff, but it didn't help.
- The MS tech said it shows error code 0x80240020. He had me delete the Windows Update temp. folder he said was probably corrupted. Didn't help. I also did a whole string of things in the MS doc. that answers the question: "You cannot install some updates or programs". It starts with "rename the Edb.log file" and goes on for 5 pages. I did all of them.
Pamela
638 Posts
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Posted July 29th, 2005 23:00
C:\Windows\Windows Update.log
Pamela