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Windows Vista DVD needed
I have been having problems with Windows Update and have been working on a solution for a few weeks now with Microsoft. We have finally worked ourselves to where I figured we would end up in the end. I have been asked to do a reinstall of Vista. The tech calls it an "In-place Upgrade" and gives the following instructions:
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1. Insert the Windows Vista DVD in the computer's DVD drive.
2. Click Start and choose Computer.
3. Please find the "setup.exe" file in the DVD-ROM and double click it.
4. Click Install now.
5. When we are prompted to input the product key, please click Next without inputting any key. The setup wizard will prompt and ask if you agree to installWindows Vista without the key. Please choose to confirm.
6. When you reach the "Which type of installation do you want" screen, click Upgrade to upgrade the system files of Windows Vista.
Of course my problem is that I don't have a Windows Vista DVD, it didn't come with my Studio 1535. I do have the D: partition that will allow me to do a factory image reinstall, but I'd rather not have to do that. Is it possible to do an "In-place Upgrade" from the partition? Alternatively, can I get a Windows Vista DVD from Dell? Or would purchasing an upgrade DVD from a store be quicker, could I use that? Of course, off hand I'm not sure how to find my product key, but that sould be possible somehow. Any suggestions would be very appreciated.
Thanks,
Christopher
The disk ships next business day, but I'm not sure exactly how long it will take for the request to be processed. I know that when they get to it they email you to confirm the information, and that you are supposed to hear from them within 1 to 2 business days. I'd say at worst you should have the disk in hand on Friday, but I'm not one hundred percent sure of that.
I just received a confirmation e-mail. Not confirming my request, just confirming that they received an e-mail from me and will get to it within one business day. By Friday would be great, so we'll see. I knew I should have done something about it sooner so I guess I can't complain.
Thanks,
Chris.
marcusjames
3 Posts
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Posted June 16th, 2009 14:00
Chris, I'm in the same boat. I just ordered the Vista DVD. Did you ever receive yours?
Marcus
marcusjames
3 Posts
392
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Posted June 18th, 2009 22:00
Update: The DVDs came in 2 days. I was able to do an upgrade install and now Windows Update works fine.
I should mention for those who might be searching for this (I had trouble finding a solution) that I was getting an error code of 80070026 in Windows Update when I tried to install .NET 3.5 SP1 and Vista SP2. Reinstalling Vista (ie upgrade install) seems to have fixed it.
Marcus
krystofur
12 Posts
392
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Posted January 12th, 2009 15:00
Thanks Larry R. When I got the computer I received two Dell Application disks, one for the web cam and one for Media Direct. I also received one Dell Drivers and Utilities disk, one dosk for roxio, and one for works. I kind of thought there should be a Vista disk, but didn't follow up on it. I've requested the disk through the link you posted. Any idea how long it takes so I could give Microsoft an idea of how long to keep the case file open?
Thanks again,
Chris