my "studio 1555" laptop was shipped 23 august. I get the same message popping up, so I decided to mail dell and the solution according them is to call Dell customer service, wich I haven't tried it yet.

Dell is trying to make it hard for us :D.

my "studio 1555" laptop was shipped 23 august. I get the same message popping up, so I decided to mail dell and the solution according them is to call Dell customer service, wich I haven't tried yet.

Dell is trying to make it hard for us :D.

i have a studio 1555 and having the same problem i trayed all the posabel ways to solve the problem and contacted dell defrent departments and lost a lot of mony on phone calls but each time they transfer me or give me some other number to contact or tell me to fill some form, i know no that dell is not serious about support and about solving the service TAG problem, i'm realy dispointed, cuse when i buy a computer with support and warnty i have al the right to get my full perchased services with the machen so dell is cheating us. i hope they relayes that this way they lose customers, and start to be a littile bit serius about solving problems.

Looks like the issue still exist. I bought my Dell Studio 15 on 2nd September. I am still not able to register for the Windows 7 upgrade. Did any of you guys get any other clues/directions for registering?

I have the exact same problem...did you ever manage to sort it out, and if so how?!

I had the same problem, but I emailed customer services and told them that my service tag wasn't being recognised and they updated their system. After this I was able to register for the win 7 upgrade. Just received it today in the mail!

For months I tried to get my Windows 7 upgrade. Despite being eligible, time and time again I would be told my system tag was invalid. Time and time again I contacted Dell for support, including Dell technicians active on these forums, who asked me for my details and told me my problem would be resolved. I've sent emails to Dell, all of which have been ignored. It is an absolute disgrace that I bought my Dell Inspiron 1545 in July last year while being promised I would get my Windows 7 upgrade when it came out. I bought my laptop on that condition. I've never been able to get this upgrade. Now when I go to register and try again, it tells me registration has closed. 

Are Dell really out to shaft their customers? Because from my experience, that much is true.

David,

Try this contact.

Lisa

For US Consumer Post Sales Support and Unresolved sales issues, please reach out to LisaG on Twitter @LisaG_atDell and our Facebook page Dell Consumer Sales Support at http://tinyurl.com/y8jx84u

David,

I'm not sure where you are in the world but I had a similar experience here in the UK.  The Win 7 upgrade program automatically cancelled my order and then followed a series of REALLY annoying emails that all started off with " Good Afternoon. Thank you for contacting Dell Online Customer Service Upgrade for Win7 is a pleasure to have the opportunity to work in the resolution of your case." and then promptly told me that there was nothing I could do.

I finally found the following address uki_customer_complaints@dell.com helpfully posted on another forum and asked them for assistance.  They seem to have resolved this (although the software has not actually arrived yet!).

The moral seems to be to go to customer complaints rather than try and do this through the upgrade program direct.

I hope this helps.