Sorry not a reply but a ditto.

I had issues with my update black screening. After numerous chats and calls to Microsoft a member of the support staff managed to get it installed and it is impressive. However a few days later there was a Windows 10 update following which my laptop just black screened. On/Off several times took me to troubleshoot options. Chats and calls to Microsoft and another call back was arranged, which didn't come back to chat and after an hour more or less got told to reload 8.1 from an image before I installed 10. Pointing out that they installed it not me didn't help and Microsoft washed their hands. I tried to find a number to complain to but without success. I eventually found a risky option which implied it might get be back to 8.1 which it did.

I have now intention of installing 10 unless it is with Dell's guidance. Looking on the Microsoft community there are literally dozens if not hundreds of posts, a significant number mentioning Dell. I think someone from Dell should be talking with Microsoft to get this properly sorted as I for one am seriously considering ditching windows nex time. Which would be a shame as I have been happy with the Dell machines I have had

u should try the media creation tool. it for sure gives u the option of 32 or 64bit. 

I am not sure I understand this

Akash:

Most computers for the last 10 years or so are "64 bits", but not all have a 64-bit OS. Does yours have both a Program Files and a Program Files (x86)? What exactly does it say on the System Page for System Type? For a 64-bit OS, it should read:

64 Bit Operating System, x64 Based Processor. If it says "x86 Processor", something is very wrong.

.

:emotion-2:

Click on the link below:

www.microsoft.com/.../windows10

Hi Martin,

Also a ditto - updated a Venue11pro 7130 without issue, ran for a few weeks, recently shut down without warning. Now can't boot from the system itself (doesn't pass POST), and have to use an external backup USB. In trying to resolve the issue, there may be a Win10 issue that corrupts registry, and fails to continue t recognize the system as authorized to run win10. In my case the hardware profile that was sent to MS upon upgrading through the win10 upgrade app (authenticates system) is somehow not associating to my system, corruptions have led to multiple errors, and unfortunately it's been more than  30 days since my update so my windows.old file does not exist any more (allowing the revert to Win8.1). As much as I like 10 and dislike 8.1, I'd like to go back to 8.1 to increase stability. would be interested to know how you went about reverting if you'd care to share.

I too share the sentiment about Dell products I've owned (for over a decade) and uttered the unthinkable today 'I have a feeling my next system will be an Apple. Not because of Dell, but b/c of windows.

mine is correct. The laprtop is less than 18months old

I didn't get any help from MS. I managed to get to the troubleshoot options when booting by turning the system on and off several time (not sure anyone would recommend this approach). I can't remember the exact troubleshoot option but one implied I could go back. Admittedly this was within 30 days so not sure if it would appear on your system. MS gave me no guidance on this so people are more or less left to fend for themselves. So much for "sitting back and waiting" for 10 to install. Like you I though it looked good but customer service is appalling when things go wrong. There is no advice about ensuring you have an old operating system usb to install from. I tried upgrading via the email but failed miserably. MS then managed to install but then blamed me when it fell over and wouldn't boot. I do believe theoir needs to be some communications / help from DELL. If your 8.1 ws preinstalled have you asked for an activation key to r-install?

Sounds like you got to the pre-boot troubleshooting page? I'm able to get there as well but don't have options to revert OS. I also experienced less than memorable input from MS - waited over an hour, closer to two, to work with an MS tech support team member. Received very short answers that were general knowledge, like, wow that's too bad your system won't boot and yes if you have had windows10 longer than 30 days you can't downgrade.  That's not tech support at all :(  Thankfully Dell support has been very good and at this point I'm going to take my chances and let them work on it under warranty. I'd prefer to understand the ROOT CAUSE so I don't repeat it with any repairs or replacements Dell does, but neither firm seems to have those answers or are not willing to share them.

Yes it has both