UNSOLVED

frome50

updated

20 years ago

F

frome50

9 Posts

0

16308

March 31st, 2007 10:00

Vista - No help files for ANY program??

I have a Dell Inspiron 6400, preloaded with Vista Home Premium.  For some reason I am unable to access any Help files for any program, eg Paint Shop Pro, Photoplus Pro 9 to name a couple.  It happens with ALL programs.  I always get a message saying "Failed to launch Help" and an empty Windows Help box.
 
Does anyone else have this problem and, if so, is there a fix?
 
Many thanks in advance. :smileyhappy:
  • frome50

    9 Posts

    339

    0

    Posted March 31st, 2007 12:00

    Thanks very much, but I have 32bit Vista and the 32bit download link on Microsoft's page freezes every time I try to download it.
     
    Grrrr!
  • frome50

    9 Posts

    340

    0

    Posted March 31st, 2007 12:00

    Sorry Dave, I've just noticed you said 32bit Vista in your reply.  When I click your link it takes me to the 64bit download page.
  • Mary G

    6 Operator

    •

    20095 Posts

    340

    0

    Posted March 31st, 2007 14:00

    Any program that uses Windows Help will not work in Vista. There is no fix. http://support.microsoft.com/kb/917607
  • frome50

    9 Posts

    340

    0

    Posted March 31st, 2007 14:00

    I've been reading up on this and according to Microsoft, I can download winhlp32.exe to fix the problem .... if their flaming link would work!!!!
  • frome50

    9 Posts

    340

    0

    Posted March 31st, 2007 15:00

    Thanks for doing that.  I appreciate it.  I'll try again now ...  and perhaps I'll be more patient this time.  I want everything done yesterday lol
  • dave51_2fe887

    2 Intern

    •

    1286 Posts

    340

    0

    Posted March 31st, 2007 15:00

    Cool, glad to help!
  • frome50

    9 Posts

    340

    0

    Posted March 31st, 2007 15:00

    I've dunnit.  Thank you, Thank you, Thank you.
     
    Lesson learned - To be patient.
     
    All help files working now.  Thanks again.
  • dave51_2fe887

    2 Intern

    •

    1286 Posts

    340

    0

    Posted March 31st, 2007 15:00

    I just tried the link, it does work but is slowwww. At the validation page it stalls but does come up.
  • Rebel9

    1 Rookie

    •

    2856 Posts

    133

    0

    Posted March 31st, 2007 15:00

    Actually, the fix is noted in the KB article that you referenced. It can be downloaded here.