UNSOLVED
no decoder installed
When I tried to view a movie I got that there was no decoder software installed. I just got my computer about 3 weeks ago and it is an xps 400 running windows xp media center. I did have to reformat my hard drive due to an error that I kept getting and I do not have any program with it other than the windows disc, the security and word perfect discs and the hardware discs that came with it. I am at a loss as to what to do but at the same time have no idea if I am even in the right forum. Could some one please direct me to the right forum if I am in the wrong one and if not could someone please tell me what I need to do?
Thanks,
Bucketta
- I don't have any kind of software or disc that has that on it. I was told by Dell that all that software that was on it. Like the Sony thing and the Quick Books was just Demo software and that you didn't have anything with it on it. So I guess I am out of luck and will get to buy the software, now. I do have a drivers and utilities CD but it doesn't have it on it either i just did took a look at it.Thanks,Bucketta
- Sorry. No real good news. After the fourth tech I got a guy that was very helpful in the Media Center PC Group. We were on the phone for about an hour. Final resolution was not what I wanted to hear but normal for Windows.....you guessed it. Reinstall. There is a very handy utility now that gets you back to out of the box quickly. When the pc is restarting press ctrl and F11 and it will get you to a hard disc restore. After doing this my WME quit giving me the decoder error and played my DVD.
- I really do not have it or anything that has it on it. I did download it from the company's website but I really hate to have to buy something that should have come with my computer. I also hate to say this, but I like this computer less and less and I have been a dell fan for years, but this one is about to change my mind. In my house, at the present time, there are four computers, three of which are dells, the other one is a little cheap computer we bought for my dad for his 80th birthday and works fine for what he does. I am about to become a big fan of alienware I think.
Highlander_821
31 Posts
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Posted December 28th, 2005 08:00
Call or Chat with Dell support and ask them to send you the Powerdvd cd, you are entitled to be sent one if you were not sent one with your order. If the machine has a CD or DVD burner, then you might need Sonic MyDVD software, too. Make them send you the disks, you should not have to purchase these programs.- I was sent one, but couldn't get it to install. So I started to buy one but then had so many problems with my computer that I was just about to send it back when I discovered my firewall was part of the problem, of course this was after three formats. Anyway I have commplained to Dell enough that they are sending me a copy. But then I got an email yesterday that said they were sending me a replacement part and for me to send the other back so I have no idea what that means. They were suppose to call me tnoight to check on how the computer was doing but that too was a no go. Although I had a software issue that was not the entire problem and I am very much disappointed with the machine.
Bucketta ssnova69350
1 Message
432
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Posted January 9th, 2006 05:00
hi: having the same problem......what did you do to solve this problem? any help......thanks
davejohn
2 Intern
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2484 Posts
432
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Posted December 27th, 2005 10:00
One of the discs you got should have Cyberlink's PowerDVD on it. That should fix you up.
Dave