I am having a problem with Microsoft Word. I've been getting a Not Responding, now I am getting this box to fill out information and it is asking for Product Key Number on a page set up. It says it is on the back of CD or look on Certicate of Authenticity and I do not know what that is. I do not see anything on the back of my software. Do you have any idea to where I can get it at? I called Dell about this program not responding, the tech told me she would connect me to Microsoft. The msg I got was "if your software is over 30 days or 90 days old, there would be a charge of $29". So I just hung up.
You need to "Activate" your product. You should have your product key on the back of the CD folder you received your software in. It will have a Dell & Microsoft logo along with a faint blue/green embossed effect sticker. At least that's the case in the UK - don't know if your software deal is different from wherever you're from.
I have a blue folder, it says Windows license label provides the product key number for your copy of windows. It is listed on my tower. Could this be it?
No - your windows key is on a sticky label on the side of your Dell box. Your windows key is not your microsoft Word key - they are completely different. Are you sure you got a licenced copy of Word or was it just a 30-day trial (not that I have heard of such a thing here).
If you had a licence with your Word software, you should have had it with your box of disks. Regards
OK the only thing I see with a Product Key number on it is a orange box that holds 5 cd's of Microsoft Works Suite 2002. On this cd box I see a picture of Microsoft Word. Yesterday when i tried to reply back to you I kept getting Page Can't Be Displayed. But yet I seen the same post I made a few times of the same thing yesterday. That is cause I kept retrying to post back to you from the msg I kept getting. This morning I emptied my cookies out.
When I received my Dell, Works Suite 2002 came in an orange colored box with the 5 cd's inside. On the back of the box near the bottom is "Product Key: FJM6Y-" etc. The box is quite small. The five CD"s fit quite snugly. Ther is no packing to enlarge the box. Word is part of the Works Suite.
Janeway
55 Posts
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Posted January 5th, 2003 19:00
Hi
You need to "Activate" your product. You should have your product key on the back of the CD folder you received your software in. It will have a Dell & Microsoft logo along with a faint blue/green embossed effect sticker. At least that's the case in the UK - don't know if your software deal is different from wherever you're from.
Kind regards
Janie