Since this is a new system, you might try using Dell/Symantec PC Restore to reset the PC to the way it was shipped. Back up any personal files before you do this because they will be lost, as will any software you installed. Not familiar with your model, but try pressing ctrl and then F11 before XP starts to load. Follow the prompts from there.

If that doesn't fix the DVD software problem, and while you're within first 21 days from date of Dell's invoice (not the date you received the PC) tell them to take it back and give you a replacement. You have to act quickly and be insistent because once 21 days have passed, they won't exchange it.

Ron

Spent much of the night working through this problem - and found that the Windows Installer file was the problem. The software was there, but didn't show up on the add/remove list. Don't understand how this happened.

Anyway - I just put an icon on the desktop linked to the program, and it works, whether add/remove shows it or not!

I still hope to get a myDVD installation disc from Dell - so that I can get everything in order.  Aside from that, the computer works just fine!  thanks for the input - but I am scared of even trying to back up all my stuff and do essentially a disc re-format and install.  Sigh. Too old and conservative, I guess! (grin)

Glad you got it sorted out. BTW: on my Dimension, Add/Remove has it listed as Sonic MyDVD, not just as MyDVD.

PC Restore (if you have it) is not a reformat/reinstall. A few keystrokes return the system to exactly the way Dell shipped it with XP and all the original software fully installed. The only thing you need do is install all the necessary XP updates, your personal files and any additional software you need.

Ron