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Is this "normal" for Norton Antivirus?
Hi,
Can somebody tell me if this is "normal" for NAV? I believe I have a virus,worm or trojan on my Dell 3000, with Win XP, NAV, Zone Alarm Pro, AdAware SE and Spybot. Nothing has found it. I also ran Stinger.exe and AVG, again nothing found. My pc runs when I'm not using it, I can't run MS updates and my NAV didn't update for 5 days even though set on Auto Update. Also my typing disappears and the Windows header "grays out" even though I'm typing something.. I tried to set NAV to scan for "virus's, worms and trojans" in the Threat Detection Categories screen so I could scan in Safe Mode, but the box you have to ck is "gray'd" out even though it's the default, making it impossible to ck it.
So, I ran the Dell PC Restore and my computer looks like it did when it came from the factory, however, that box is STILL "gray'd" out. Is this "normal" for NAV or is it an intruder?
Thanks for any help you can give!
Bg
- No single antivirus/antispyware application is perfect, and NONE of them will protect your system from all known/unknown threats.
If you suspect a virus/trojan/etc., use all these scans:
• http://www.symantec.com/securitycheck
• http://housecall.trendmicro.com/housecall/start_corp.asp
• http://www.bitdefender.com/scan/licence.php
If you need to fix a NAV problem, research the KB:
• http://www.symantec.com/techsupp/consumer.html Bg,
I have found the Trend Micro product to be very useful. You can run both the virus and security scans by selecting the appropriate button.
http://housecall60.trendmicro.com/en/start_corp.asp
Good Hunting!
- Hi 100mph,I'll keep those web-sites for the future. Am I correct in saying that since I re-formatted the drive that it's clean now?As far as Symantec, they're hopeless to get any help from unless you pay for it. I bought Norton Systemworks 2005 for the diagnostics but don't know if I'll use their Antivirus after this experience. I don't have much good to say about them.Cheers,Bg
johnnyyooper
24 Posts
216
0
Posted July 24th, 2005 15:00
i'm not sure what you mean by "greying out" but i have had problems with Norton Internet Security 2005 causing my active windows drop into inactive mode every few seconds. the cursor would quit blinking and i would need to move the cursor back into position and then click on it to get it going again. when i uninstalled the Norton, the problem went away, when i reinstalled it, the problem came back. after a couple of system restores and Norton reinstalls, i finally just gave up on the Norton altogether and life has been beautiful ever since (a week ago). i dont know if this is the same problem you're having but it sounds similar.
i9300 w/XPsp2
M730
512 RAM
17 UXGA
100 GB HD
128 MB x 300 Video
24 CD-RW/DVD