UNSOLVED

Yugen

updated

2 years ago

Y

Yugen

1 Rookie

•

5 Posts

0

1063

March 3rd, 2023 03:00

Dell Venue 7840 Android 5.1 open source components/stock firmware files

I'm looking for the stock Android 5.1 firmware for the Dell Venue 7840, and also the associated open source components. My understanding of the GNU GPL is that Dell is obligated to release these. I only found this: https://opensource.dell.com/releases/Venue_8_7840_Moorefield/developer-edition/5.X/ which doesn't contain the latest Android 5.1 versions. Either way, I'm also looking for the binary firmware or OTA patch file which I need to recovery one such device. I successfully installed the linked Android 5.0 image, but I can't update it to 5.1, probably because the OTA servers aren't available anymore. Where can I find this firmware?

  • DELL-Cares

    Moderator

    •

    27843 Posts

    •

    745 Points

    529

    0

    Posted March 3rd, 2023 21:00

    We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice

  • Yugen

    1 Rookie

    •

    5 Posts

    524

    0

    Posted March 4th, 2023 01:00

    Hi, thank you for your reply. I can't give you a service tag because the label has been lost and I can't check it in the settings of the device which is exactly why I need the stock firmware recovery files.

    It is a Dell Venue 8 7840 "moorefield". I can tell you that the device is most certainly out of warranty though.

  • BobH1008

    1 Rookie

    •

    3 Posts

    1

    0

    Posted December 5th, 2024 15:03

    @DELL-Cares​ Please send me a private message so I can supply my Service Tag number.