I have followed the instructions and did ctrl f11 during the DELL screen. I get to a black screen with the words "Cannot Restore". I tried rebooting my computer and found myself at a screen saying Loading Pbr for descriptor...Done it then just hangs there and I can't do anything.
I am using the Dell Dimension 4700. I am fairly computer illiterate, and if anyone can provide help with how to fix things up, I will be very grateful.
dude, better have a CD for your OS. you need to reinstall OS manually on this option, I think that is common on desktop computers of Dell. anyway, that can still be fix by a MANUAL OS reinstallation.
If your system was shipped prior to 7.16.04, then the Dell PC Restore by Symantec is not installed on the hard drive.
For systems shipped after 7.16.04, the procedures to repair the Dell PC Restore by Symantec, are
here.
Bev.
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Please don't send me questions about your system by DCF Messenger.
Post the issue in the appropriate Board, where they will be answered.
After 7 months investigation I have stumbled upon the answer! The DellRestore and DellUtility partitions boot into Dell's version of DOS that they call DRMK for "Dell Real Mode Kernel". I could not find any useful information about DRMK anywhere, but when I had problems with Dell MediaDirect, I used the Dell MediaDirect Repair CD. And guess what this CD booted with? DRMK!
But to get DRMK back into the bootsector you need sys.com for DRMK. And there it is on the Dell MediaDirect Repair CD!
So, repairing "CTRL-F11" and "Loading PBR for descriptor...Done" errors is easy! Very easy!
3. Run the file "R121517.EXE" and burn the ISO to a disc.
4. Copy dsrfix.com and ptedit.exe from dsrfix.zip to the repair CD.
5. Boot with the CD.
You need to sys.com either the DellRestore or the DellUtility partitions so you need to know the drive's correct letter, don't sys.com the Windows partition! You could type
"dir X: /p" (X=any drive letter) and check the lable for DellRestore or DellUtility. Or you could use ptedit and set the partition you want to fix to C: by changing 00 to 80 and rebooting to CD, now C: is whatever you changed to 80 with ptedit. For example: ptedit, change partition 3 to 80 (also change what was 80 to 00 because only one can be 80), reboot to CD, type "A:\sys C:" now type "dsrfix /f" That's it! If you copied dsrfix.com and ptedit to the disc they should be at F: and sys.com should be at A:
Basic command:
A:\sys X:
Where X: is the drive letter of the partition to fix.
I must clarify my earlier post above regarding dsrfix.com and ptedit.exe. I just assumed copying them to the Repair CD would make sense, but when I burned them to my Repair CD and booted it they were nowhere to be found. I've been trying to figure out why. If anyone knows please post here.
PS: I had no CTRL-F11 blue bar and fixed that with Dan Goodell's dsrfix program (thankyou, Dan!). But that only enabled switching the boot partition to the DellRestore partition which gave me the "Loading PBR for descriptor 3 ... done" and hangs error. I fixed that with the MediaDirect Repair CD and its sys.com. Now everything works like new!
Shindo
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Posted April 3rd, 2007 05:00