UNSOLVED
WebUI not available
Hi,
This happens on Virtual Appliance.
"Unable to access the Secure Connect Gateway user interface" steps performed but this didn't fix the issue
Seems like the services inside SAE container are not running.
dbrestore.sh file doesn't exist
Following lines repeat /var/lib/docker/volumes/saede_logs/_data/application.log in file:
13 Dec 2022 14:43:47,012 [vert.x-eventloop-thread-1] INFO com.dell.sae.lockbox.service.LockboxServiceImpl- 158 - Registered Instance.
13 Dec 2022 14:43:47,057 [vert.x-eventloop-thread-1] ERROR com.dell.sae.lockbox.service.LockboxServiceImpl- 494 - Error in getItem from lockbox:
java.lang.IllegalArgumentException: Buffer is empty
at com.emc.security.lockbox.LockboxMap.loadMapFromBuffer(LockboxMap.java:322) ~[lockbox-1.0.3.jar:1.0.3]
at com.emc.security.lockbox.Lockbox.readLockboxUpdateCache(Lockbox.java:1454) ~[lockbox-1.0.3.jar:1.0.3]
at com.emc.security.lockbox.Lockbox.open(Lockbox.java:905) ~[lockbox-1.0.3.jar:1.0.3]
at com.emc.security.lockbox.Lockbox.open(Lockbox.java:312) ~[lockbox-1.0.3.jar:1.0.3]
at com.dell.sae.lockbox.service.LockboxServiceImpl.getItemFromLockbox(LockboxServiceImpl.java:474) ~[lockboxstore-5.1.0.0-APPLIANCE.RELEASE.jar:?]
at com.dell.sae.launcher.cluster.appscommon.verticles.LauncherClusterAppsCommonVerticleUtils.getItemFromLockbox(LauncherClusterAppsCommonVerticleUtils.java:47) ~[launcher-5.1.0.0-APPLIANCE.RELEASE.jar:?]
at com.dell.sae.launcher.cluster.appscommon.verticles.LauncherClusterAppsCommonVerticleUtils.getHazelcastConfiguration(LauncherClusterAppsCommonVerticleUtils.java:34) ~[launcher-5.1.0.0-APPLIANCE.RELEASE.jar:?]
at com.dell.sae.launcher.cluster.appliance.verticles.LauncherClusterApplianceVerticle.start(LauncherClusterApplianceVerticle.java:91) ~[launcher-5.1.0.0-APPLIANCE.RELEASE.jar:?]
at io.vertx.core.impl.DeploymentManager.lambda$doDeploy$5(DeploymentManager.java:196) ~[vertx-core-4.1.3.jar:4.1.3]
at io.vertx.core.impl.AbstractContext.dispatch(AbstractContext.java:100) ~[vertx-core-4.1.3.jar:4.1.3]
at io.vertx.core.impl.AbstractContext.dispatch(AbstractContext.java:63) ~[vertx-core-4.1.3.jar:4.1.3]
at io.vertx.core.impl.EventLoopContext.lambda$runOnContext$0(EventLoopContext.java:38) ~[vertx-core-4.1.3.jar:4.1.3]
at io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:164) [netty-common-4.1.67.Final.jar:4.1.67.Final]
at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:469) [netty-common-4.1.67.Final.jar:4.1.67.Final]
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:500) [netty-transport-4.1.67.Final.jar:4.1.67.Final]
at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:986) [netty-common-4.1.67.Final.jar:4.1.67.Final]
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74) [netty-common-4.1.67.Final.jar:4.1.67.Final]
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30) [netty-common-4.1.67.Final.jar:4.1.67.Final]
at java.lang.Thread.run(Thread.java:750) [?:1.8.0_322]
13 Dec 2022 14:43:47,066 [vert.x-eventloop-thread-1] ERROR com.dell.sae.lockbox.service.common.exception.LockboxStoreExceptionUtility- 15 - SAE-150005
13 Dec 2022 14:43:47,066 [vert.x-eventloop-thread-1] INFO com.dell.sae.lockbox.service.common.exception.LockboxStoreExceptionUtility- 22 - Creation of Error Message started with error Code: LB_GET_ITEM_FAILURE
13 Dec 2022 14:43:47,067 [vert.x-eventloop-thread-1] INFO com.dell.sae.lockbox.service.common.exception.LockboxStoreExceptionUtility- 27 - Returning Error String with value: {}{"errorCode":"SAE-150005","errorMessage":"Get item from lockbox is failed.","httpStatus":0,"errorReason":""}
13 Dec 2022 14:43:47,067 [vert.x-eventloop-thread-1] ERROR com.dell.sae.lockbox.service.LockboxServiceImpl- 501 - Lockbox close operation failed::Cannot close the Lockbox because it is not open
13 Dec 2022 14:43:47,067 [vert.x-eventloop-thread-1] ERROR com.dell.sae.launcher.cluster.appscommon.verticles.LauncherClusterAppsCommonVerticleUtils- 55 - Exception occurred while getting item from lockbox: {"errorCode":"SAE-150005","errorMessage":"Get item from lockbox is failed.","httpStatus":0,"errorReason":""}
13 Dec 2022 14:43:47,067 [vert.x-eventloop-thread-1] ERROR com.dell.sae.launcher.cluster.appliance.verticles.LauncherClusterApplianceVerticle- 136 - Error Before Deploying Verticales::{}
java.lang.IllegalArgumentException: argument 'clusterName' can't be null
at com.hazelcast.internal.util.Preconditions.isNotNull(Preconditions.java:107) ~[hazelcast-4.0.2.jar:4.0.2]
at com.hazelcast.config.Config.setClusterName(Config.java:398) ~[hazelcast-4.0.2.jar:4.0.2]
at com.dell.sae.launcher.cluster.appscommon.verticles.LauncherClusterAppsCommonVerticleUtils.getHazelcastConfiguration(LauncherClusterAppsCommonVerticleUtils.java:35) ~[launcher-5.1.0.0-APPLIANCE.RELEASE.jar:?]
at com.dell.sae.launcher.cluster.appliance.verticles.LauncherClusterApplianceVerticle.start(LauncherClusterApplianceVerticle.java:91) ~[launcher-5.1.0.0-APPLIANCE.RELEASE.jar:?]
at io.vertx.core.impl.DeploymentManager.lambda$doDeploy$5(DeploymentManager.java:196) ~[vertx-core-4.1.3.jar:4.1.3]
at io.vertx.core.impl.AbstractContext.dispatch(AbstractContext.java:100) ~[vertx-core-4.1.3.jar:4.1.3]
at io.vertx.core.impl.AbstractContext.dispatch(AbstractContext.java:63) ~[vertx-core-4.1.3.jar:4.1.3]
at io.vertx.core.impl.EventLoopContext.lambda$runOnContext$0(EventLoopContext.java:38) ~[vertx-core-4.1.3.jar:4.1.3]
at io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:164) [netty-common-4.1.67.Final.jar:4.1.67.Final]
at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:469) [netty-common-4.1.67.Final.jar:4.1.67.Final]
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:500) [netty-transport-4.1.67.Final.jar:4.1.67.Final]
at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:986) [netty-common-4.1.67.Final.jar:4.1.67.Final]
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74) [netty-common-4.1.67.Final.jar:4.1.67.Final]
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30) [netty-common-4.1.67.Final.jar:4.1.67.Final]
at java.lang.Thread.run(Thread.java:750) [?:1.8.0_322]
Can you help me to troubleshoot this issue?
DELL-Marco B
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Posted December 14th, 2022 05:00
Hello,
no the service tag of the associated Dell product (Server or Storage).
Thanks
DELL- Marco B
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!DELL-Young E
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Posted December 16th, 2022 04:00
Hi, Is this SCG appliance fresh deployment? The SCG UI will not load if the services are not up and running. Looks like there are lockbox related failure indicating failed deployment. In order to have your services logs both scgdb-service.log and scg-service.log located inside the SAE container reviewed, please get in touch with the phone or email support. This is the best way.
In the meantime you could check if any issues with the VM where SCG was deployed. You may want to redeploy on another VM. Also please ensure the minimum system requirements are met as per SCG support matrix.
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!The Real Duke
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Posted June 25th, 2024 17:46
Hello
I had the problem too and the following steps solved the problem:
-> login on OS with user root
docker exec -it saede-app bash
cd /opt/dell/secureconnectgateway/data/lbmv sae-lockbox.lb.FCD sae-lockbox.lb.FCD.BackUp
mv sae-lockbox.lb sae-lockbox.lb.BackUpcp ./backup/sae-lockbox.lb .
cp ./backup/sae-lockbox.lb.FCD .exit
docker container stop saede-app
docker container start saede-appBest regards
Real_Duke
The Real Duke
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Posted November 28th, 2024 16:36
Hello
Thanks for the thumbs up!
Best regards
Real_Duke
DELL-Young E
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Posted December 13th, 2022 16:00
Hello, would you be able to send us your service tag by DM for SCG troubleshooting? Wish you a good one.
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!