Hello Mr.Zoehrer,

I'm sorry to see the compliance report is empty and cannot update.

Have you successfully run the new version on a different server model than the ones listed?

I don't know if it is an issue with the GUI or the SUU over all.

Try the command line to see if you can just get a compliance report.

Start SUU in CLI mode page 9

suu --compliance

https://dell.to/3llyUTZ

nope (Tested on WinSRV2022):

SUU_STATUS.json:
{"SystemUpdateStatus":[{"System":{"id":"NA","idType":"NONE","hostAddress":"LocalHost"},"InvokerInfo":{"name":"DSU","version":"1.9.3.0","command":"--compliance","exitStatus":1,"statusMessage":"Signature verification for inventory collector failed"}}]}

Hello Mr.Zoehrer,

I'm wondering if the SUU was a good download.

Can you try using the LifeCycle Controller Firmware update using SUU and check the results?

SUU Updates Using the Lifecycle Controller

https://dell.to/3lMcTOB

Just let the Community know...

Now with the new Uploaded same Version (SUU-WIN64_22.03.200.498), but different Checksum from 04.07.22; it works again 

https://www.dell.com/support/home/de-at/drivers/driversdetails?driverid=05h2h&oscode=ws8r2&productcode=poweredge-r340

@Dell -Charles R​ i'm encountering same symptoms using SUU ISOs created from Dell Repository Manager. The suulauncher GUI does not work and just comes up empty as in OP's screenshots, however, SUU command line tool works. i'm able to update using "suu /u /d" and also successfully pull up compliance reports with suu --compliance

@benitez​ Its now October 2024 and I am still seeing the same issue running suulauncher from a suu iso file I generated from the latest version of Dell Repository Manager (fully updated as of Friday 25/10). As you found, I can also run suu --update and it updates just fine.

so looks like the GUI is broken nearly 11 months later. Dell, you looking to fix this?

Hello,

We just had an update released. Have you tried this one?

Dell Server Update Utility, Windows 64-bit format, v.24.09.00

Version: 24.09.00, A00

Release date: 10 Oct 2024

https://dell.to/3C1lfgF

Installation instructions

1. Download the full ISO file.

2. Use the ISO mounting software and mount the downloaded ISO image.

3. Browse to the folder.

4. Double-click the suulauncher.exe.

@athertop​ 
Replying to my own post to give an update: It appears that on running suulauncher a second time, the compliance report shows correctly. Maybe this will help Dell reproduce the issue to fix it?
To recap, ISO exported from Repository Manager (containing updates for Win2016 on R450). Latest DRM version as of yesterday.

@DELL-Charles R​ 

I have run into the same "empty screen" problem with several different servers with the latest version of the SUU. Please advise.

Hello

I want to confirm have you tried the latest version? 

Dell Server Update Utility, Windows 64-bit format, v.24.09.00

Version: 24.09.00, A00

Release date: 10 Oct 2024

https://dell.to/3C1lfgF