I ordered a new V505 printer last week, when I hooked it up it wouldnt connect to my wireless network. I called tech support in which they took over my computer, updated drivers and tried to reinstall but to no avail. They decided there was something wrong with the printer so they sent me another one which I got today. I have tried to connect it and have the same problem. I called tech support and explained the problem again in which they transferred me to premium support and they told me for $125.00 they will fix my problem. I said no...I called the company that makes my wireless router in which they checked the setting then had me disable the security and the printer connected. They told me to call dell back and tell them it connects when security is disabled. I have a blue light on my printer, and it will print as long as I have the usb cable nonnected but when unplugged it simply says connection failed. Anyone have any ideas?
Before proceeding, please make sure the computer has all the Windows Updates, especially the net framework, which is needed for many programs to run. Also make sure you have the latest Java.
Choose your printer. Beneath your printer, select your operating system. You'll be redirected to another page. Then click on show all steps. It will walk you through the installation process.
I had the same problem hooking up this printer and I found that my wireless network box (linksys wrt54g) was set up to use standard WEP security which won't work with this printer. So I changed my wireless network security mode to WPA Personal using Algorithm TKIP and once I did that I connected my laptop to my wireless network with the new security settings and installed the software and plugged in my printer with the usb cable to set up the wireless security settings on my printer manually and once that was done unplugged the printer usb cable and everything is working great now with the printer's wireless connection. It was a little bit of a pain until I figured everything out. Lets hear it for that quick connect button that doesn't work. I hope this helps you with your printer.
I like hearing sucess stories like yours. It is really amazing how changing to WPA-PSK(TKIP) Security(Personal) and a few tweaks will make everything work together. Once it's setup, you don't have to go through it until your wireless router fails. Sometimes during electrical storms, I have a slight problem with connecting. I then have to power off my ISP modem/router, wireless router and printer for 30 seconds, then power everything back on and it's back to normal. I have them all on the same power strip, so I only have to use one button.
How about this one? I have tried every concievable network security - WPA, WPA2, both with TKIP, then with AES (which the help says vista is supposed to WANT AES). NOTHING worked but to disable security. I wonder if the ISP's router is the problem: A netgear CG814WG v2. Printer purchased earlier this month is the V505 wireless Rev A03. The router had no 'button' to push, so I have to at least use the pin method. The laptop and router connect - but the printer fails every time.
I really hate to disable the security. Time Warner Cable said they only offer two wireless modems and this should do it. It has the option for everything from "Disable" to WPA (where you add radius server which is waaaaaayyy over my head). Was running WEP 128bit until the V505 came and, as we know, it wants all or none.
Just upgraded the Java and still nada. Any advice without my having to go into debt I cannot afford to buy my OWN wireless router and then risk the ISP saying "sorry - that is not compatible!"
PudgyOne
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Posted March 4th, 2009 02:00
cmfrtblynumb,
Before proceeding, please make sure the computer has all the Windows Updates, especially the net framework, which is needed for many programs to run. Also make sure you have the latest Java.
Disconnect the printer. Un-install the printer.
Restart your computer.
Download the proper drivers.
XP Drivers
Vista 32-bit Drivers
Vista 64-bit Drivers
All other drivers
If wireless, fix your network first.
Update the firmware in your wireless router. Manufacturer's website, make & Model needed.
Broadcast SSID(You may want to change this to make it easier to connect)
Use WPA-PSK(TKIP) Security(WPA Personal). Most wireless devices work best with this type of security.
Mixed b and g mode(n if available)
Use channels 1, 6 or 11. Most devices work better on these channels. (I use channel 11)
Save and exit. Power everything off for 30 seconds. Power everything back on, wait 30 seconds, now try to connect.
How Do I Connect a Dell™ Wireless Printer to a Wireless Network
Choose your printer. Beneath your printer, select your operating system. You'll be redirected to another page. Then click on show all steps. It will walk you through the installation process.
Rick