Hi PCLSolutions,

Thanks for posting.

Have you tried the troubleshooting steps described here:

http://dell.to/2mLW49N

I appreciate the help, but the printer is not accessible via LAN any more.  Originally, I uploaded a firmware update from the Dell Support Site, after entering the service tag on the back of the printer.  There was no interruption to the printer while the firmware was uploading.

The firmware update apparently failed and when the printer rebooted I was left with an on-screen error message:

Status: Error(016-387)

Port: USB

Module: PANEL

I can power-cycle the printer, and run the key sequence to enter diagnostic mode, but instead of presenting the diagnostic options and being able to move further, the printer just reboots, and I'm right back to the error message.  

I tried leaving the power off, printer disconnected from everything for hours, and still the same error occurs when the very next time the printer is powered on.

I tried connecting to the printer via USB and ran the firmware utility "locally."  Directly connected, the computer's OS identifies the printer, but the firmware utility will not fully connect or send data to the printer and remains at 0% while transferring.  Again, the printer displays the error.

I notice each time I reboot the printer, the front panel/screen shows a quick data upload before producing the aforementioned error.  Is there another key sequence which can interrupt the data transfer or reset the printer... or in the least put it in a state where I can try another firmware upload?  Where is this data coming from?  Will replacing the control board alleviate this issue, or is there another chip I can pull/replace to get my printer back online?

Thank you.

Have you tried these troubleshooting steps?

http://dell.to/2lXsgT6

I cannot access touch-panel and cannot re-deliver firmware to printer no matter which way I try.

I'm assuming you are out of warranty, but have you tried calling Dell Tech Support?  If they are unable to assist, and you're not interested in purchasing service from the Out of Warranty Department, then maybe a local computer repair shop can assist you.

I appreciate the help.  The printer is out of warranty and I did try contacting Dell.  I don't want to purchase OOW one-time service.  I work for an IT Management firm and have been in this industry for nearly 25 years.  Among other things we do repair systems.  Up until recently I was not too familiar with this printer.  

Because there is so little service detail available for this printer online, I want to ensure I am doing the right thing by replacing the control board (if that's what it comes down to.)  That being said, There is no reliable way to remove the battery on the board as its welded to the contacts and not soldered or held in conventionally via friction, and there is no "reset" function which I can seem to access.

That being said, I noticed a used control board online for around $50.00.

All of the methods published thus far are unfortunately not applicable to my situation, as I the touch screen never gives the option of a down arrow.  And due to the state of the printer's firmware, I cannot make use of the firmware update tool from Dell, as it cannot connect to the printer via Ethernet (no printer found/printer cannot initialize NIC) and via USB (the tool "sees" printer, but no operation ever starts or completes, just stays at 0%.)

Since I'm not a technician, I can only guess at an answer to this from personal experiences.  I do know that Batteries Plus has a device that can un-weld and weld the contacts on batteries without damaging the circuit board.

As far as if you are doing the right thing by replacing the board?  I'll have to defer that to the experts.