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Carrieh

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20 years ago

C

Carrieh

2 Posts

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5661

July 26th, 2006 13:00

3100cn Help

We have a Dell 3100CN (installed on network by IP address) that I am trying to print a document that has a bitmap as well as text.  When I want to print 1 copy of the 2 page document (1st page is the bitmap, 2nd the text) I receive 3 copies of the bitmap page and 1 copy of the text page.  I've updated the drivers and firmware.  I have no problems printing this same document on my Dell inkjet.  My resources for creating this document are limited, I originally created it in Word 2003.  Knowing that Word is not designed to do this sort of thing and thinking it was due to that, I recreated it in Open Office Draw and got the same results.  Any suggestions?  I would really appreciate any help!!!  Thank you.
  • F

    Feanturi

    4 Posts

    96

    0

    Posted July 26th, 2006 14:00

    What you've got there sounds like a problem with the 3100 drivers. If the problem happens from more than one program, yet doesn't happen with a completely different printer but the same document (and I assume this inkjet is connected to the same computer, yes?), this leaves only the drivers as the source of that behavior. I've had a look through my 3100 drivers and can't seem to reproduce your problem on purpose, so yours may be corrupt in some way. I suggest removing your printer drivers and reinstalling from the CD. This will get those settings back to square one.
     
    Delete the printer object from the Printers and Faxes section of the control panel, by right-clicking on it and choosing Delete. Then, also in Printers and Faxes, click the File menu, and go to Server Properties. On Server Properties flip to the Drivers tab, locate your 3100 in that list and remove it from there as well. Reboot for good measure, and then reinstall your 3100 drivers from CD. That may fix you up and if not, well it should only take a few minutes to try.
  • C

    Carrieh

    2 Posts

    96

    0

    Posted July 26th, 2006 15:00

    I probably should have added a few more details to my previous message.  I wasn't sure if my problem is a driver issue or possibly just a printer setting issue.  I am trying to print on a card stock grade paper that is a special size.  The size of the document is 6 1/2 x 10".  Before when I printed on regular paper and just using the defaults it seemed to work.  As soon as I put the card stock special sized paper, whether it be in the MPF or placing it in the default tray, I get this behavior.  I do not change any printer settings, should I? 
     
     

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