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amolsasanian
10 Posts
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35799
April 15th, 2009 08:00
1815 dn - Installing the Network Scanner - Network Connection error?
Hello everyone!
I recently purchased a new laptop computer and installed the MFP 1815 drivers on it. The printer is already on a network and this new laptop is joining it. However, for some reason, I cannot get the Network Scanner to install (using the Add Device Wizard). It keeps saying "Unknown Error. Please check your network connection." The OS system on the laptop is Vista 64-bit. I was able to install the printer driver as the "print test page" functionality works.
Does anyone have any suggestions on how to get this to work?
Sincerely,
Amol
amolsasanian
10 Posts
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Posted April 18th, 2009 10:00
Hi Ilynster,
Thanks for the tip - I did use the Installation CD but that didn't work. I am told that it is probably an incompatibility with the 64 bit Vista version and that a new driver has yet to be released.
chiplynch3
1 Message
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Posted July 11th, 2011 13:00
I am having this same issue (can print fine but cannot scan). If anyone has a solution to this, it would be much appreciated.
llynster
2 Intern
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1700 Posts
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Posted April 16th, 2009 07:00
Amol,
I'm not 100% positive, but I believe you must use the installation CD to install the scanner. This printer uses a network scan manager utility which controls the scanner.