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mkdotnet

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2 months ago

M

mkdotnet

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235

July 12th, 2024 22:56

Precision 7560 - Intel UHD drives not working

I have problem with Intel UHD ( Generic and Dell-OEM Drivers )

- All Pre_Windows application like Bios_Setup and Dell Diagnostic  System are displayed correctly ( so display hardware is fine )

- If i disabled Intel UHD in bios , my RTX A5000  works correctly ( so display hardware is fine )

- all Firmwares and  drivers  are UpToDate !

but  I got : 

Device PCI\VEN_8086&DEV_9A70&SUBSYS_0A691028&REV_01\3&11583659&0&10 had a problem starting.

Driver Name: display.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: BasicDisplay
Lower Filters: 
Upper Filters: 
Problem: 0x0
Problem Status: 0xC00000E5

Device PCI\VEN_8086&DEV_9A70&SUBSYS_0A691028&REV_01\3&11583659&0&10 had a problem starting.

Driver Name: oem37.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxn
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

you can find Display screen Image and System Diag logs  here : 

System Logs : 

Logs and Images

  • ejn63

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    Posted July 12th, 2024 23:22

    With the Intel GPU enabled (the discrete one disabled), what does the firmware (F2 at powerup) screen look like -- OK, or faulty?

  • mkdotnet

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    Posted July 13th, 2024 02:13

    @ejn63​ I can't find any option in Bios to disable discrete  GPU but ... in all condition of Hybrid Graphic ( Enabled and Disabled )... firmware and pre_windows apps are works

  • mkdotnet

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    Posted July 13th, 2024 02:17

    @ejn63 Attention :

    Windows 10 / 11 probably work without installing Intel UHD and Nvidia drivers !!!!!!

  • mkdotnet

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    Posted November 28th, 2025 21:02

    @mkdotnet​ Yes, it works without installing the Nvidia drivers, but I need the drivers to fully use my GPU's capabilities

  • PhillupS32

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    Posted September 26th, 2026 00:12

    did you end up fixing the issue mine is having the same issue