UNSOLVED

manetra

updated

3 years ago

M

manetra

2 Posts

0

12085

March 21st, 2019 13:00

dr4100 nvram problem

hello,

after nvram card replacement on Dr4100 appliance, i have the following error and the apliance is stil in maintenance mode:

One or more software package is incompatible, please upgrade the appliance to rectify the issue
 
Any idea please?
thanks
  • DELL-Sam L

    Community Manager

    •

    8146 Posts

    •

    34703 Points

    3353

    0

    Posted March 22nd, 2019 12:00

    Hello manetra,

    Did you run the following command after you replaced your NVRAM card?

     

    maintenance --hardware --reinit_nvram.

     

    Please let us know if you have any other questions.

  • manetra

    2 Posts

    3341

    0

    Posted March 22nd, 2019 23:00

    thanks for your reply.

    yes, i run this comand and rerun the firmware upgrade despite it is at the latest version.

    but the alert is the same!

    regards

  • DELL-Sam L

    Community Manager

    •

    8146 Posts

    •

    34703 Points

    3230

    0

    Posted April 1st, 2019 08:00

    Hello manetra,

    Running the command should take the system out of maintenance mode. Since your system is not coming out of maintenance mode we will need to look at the logs of the system to see what is going on.

    Please let us know if you have any other questions.

  • jsistemas-clini

    1 Rookie

    •

    6 Posts

    0

    0

    Posted April 13th, 2024 23:54

    Hi, after running this command in CLI it shows this error, why may it be?

    stop the file system... Done.
    Creating NVRAM partitions... Error: Error!
    Max SCAP Settings The temperature is set at 65
     Error: NVRAM 'write ready' timeout occurred.

  • DELL-Joey C

    Moderator

    •

    4170 Posts

    •

    20965 Points

    0

    0

    Posted April 15th, 2024 03:58

    Hi,

     

    Could you brief us on why you had to issue the command?

     

    Are you running into maintenance mode? 

     

    Is there a NVRAM replacement that you had to? Can you provide me both DPN# if you did a replacement.

     

     

    DELL-Joey C

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’ if I did. 

  • jsistemas-clini

    1 Rookie

    •

    6 Posts

    0

    0

    Posted April 15th, 2024 16:06

    Hi, is correct, the system is entering in maintain mode, the menssage is

    Reason:  NVRAM hardware has failed. Contact Dell Support for replacement.
    I have not replaced the NVRAM
  • DELL-Charles R

    Moderator

    •

    4730 Posts

    •

    25476 Points

    0

    0

    Posted April 15th, 2024 20:45

    Hello,

     

    Could you post the output of these two commands?

     

    #wamctl /dev/mvwam0 I

     

    #wamctl /dev/mvwam0 E |grep –I “ssd”

     

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
    #IWork4Dell

    Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!

  • jsistemas-clini

    1 Rookie

    •

    6 Posts

    0

    0

    Posted April 16th, 2024 15:55

    Hello thank for you support, this command no run, show this. 

    administrator@DELLDR01 > wamctl /dev/mvwam0 I
    -rbash: wamctl: command not found

    administrator@DELLDR01 > wamctl /dev/mvwam0 E |grep -I 'ssd'
    -rbash: wamctl: command not found
    administrator@DELLDR01 >

    Edwin Nova.

  • DELL-Charles R

    Moderator

    •

    4730 Posts

    •

    25476 Points

    0

    0

    Posted April 16th, 2024 18:11

    Thank you for the update.

     

    We see NVRAM hardware has failed so you should replace it.

     

    Can you check the sticker and post an image so I can see the part number?

     

    Sticker should look something like this:

     

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
    #IWork4Dell

    Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!

  • jsistemas-clini

    1 Rookie

    •

    6 Posts

    0

    0

    Posted April 17th, 2024 20:49

    Hello, I have these photos, I think this is the PERC and this other one is the same as the one in your photo.

    I am attentive to your comments.

    Edwin Nova.