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Dell PowerVault TL2000 Error- debugging
Hello Dell team,
I have a Dell PowerVault TL2000 Tape Library, somewhat older, Currently Installed Library Firmware F.11 / 3.20e.
We use it to write LTO6 tapes for archives or full copies of some data.
For some time now I have been receiving the following error log.
Can you help me with debugging in my case?
Previous Error(s)/Warning(s):
E8005 Marking Slot[2] Off-Line after media failure. Slot[2][SN:200127] in Library[3][SN:00X2U78CH107_LL0]
W6971 ***DLTSage Alert*** The following info is for Device[2], S/N[10WT133803]
E6918 The tape drive needs cleaning:
- If the operation has stopped eject the tape and clean the drive.
- If the operation has not stopped wait for it to finish and clean the drive.
Check users manual for cleaning instructions.
E8005 Marking Slot[2] Off-Line after media failure. Slot[2][SN:200127] in Library[3][SN:00X2U78CH107_LL0]
W6971 ***DLTSage Alert*** The following info is for Device[2], S/N[10WT133803]
E6918 The tape drive needs cleaning:
- If the operation has stopped eject the tape and clean the drive.
- If the operation has not stopped wait for it to finish and clean the drive.
Check users manual for cleaning instructions.
E8005 Marking Slot[2] Off-Line after media failure. Slot[2][SN:200127] in Library[2][SN:00X2U78CH107_LL0]
W6971 ***DLTSage Alert*** The following info is for Device[3], S/N[10WT133803]
E6918 The tape drive needs cleaning:
- If the operation has stopped eject the tape and clean the drive.
- If the operation has not stopped wait for it to finish and clean the drive.
Check users manual for cleaning instructions.
E8005 Marking Slot[3] Off-Line after media failure. Slot[3][SN:200116] in Library[2][SN:00X2U78CH107_LL0]
W6971 ***DLTSage Alert*** The following info is for Device[3], S/N[10WT133803]
E6918 The tape drive needs cleaning:
- If the operation has stopped eject the tape and clean the drive.
- If the operation has not stopped wait for it to finish and clean the drive.
Check users manual for cleaning instructions.
E8005 Marking Slot[2] Off-Line after media failure. Slot[2][SN:200127] in Library[3][SN:00X2U78CH107_LL0]
W6971 ***DLTSage Alert*** The following info is for Device[2], S/N[10WT133803]
E6918 The tape drive needs cleaning:
- If the operation has stopped eject the tape and clean the drive.
- If the operation has not stopped wait for it to finish and clean the drive.
Check users manual for cleaning instructions.
E3719 Unable to write to media. (MEDIA=4/02/25 11:43 PM [S/N: 200127], EC=UNRECOVERABLE DATA ERROR)
E3712 Unable to close session. (EC=UNRECOVERABLE DATA ERROR)
E3719 Unable to write to media. (MEDIA=4/02/25 11:43 PM [S/N: 200127], EC=UNRECOVERABLE DATA ERROR)
E3712 Unable to close session. (EC=UNRECOVERABLE DATA ERROR)
E6096 Media Error [ABSL:11000 CMD:10h TapeName:4/02/25 11:43 PM RID:fc92 Barcode:200127]
E3719 Unable to write to media. (MEDIA=4/02/25 11:43 PM [S/N: 200127], EC=UNRECOVERABLE DATA ERROR)
E3712 Unable to close session. (EC=UNRECOVERABLE DATA ERROR)
E3719 Unable to write to media. (MEDIA=4/02/25 11:43 PM [S/N: 200127], EC=UNRECOVERABLE DATA ERROR)
E3712 Unable to close session. (EC=UNRECOVERABLE DATA ERROR)
E3719 Unable to write to media. (MEDIA=4/09/25 10:37 PM [S/N: 200116], EC=UNRECOVERABLE DATA ERROR)
E3712 Unable to close session. (EC=UNRECOVERABLE DATA ERROR
DELL-Charles R
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Posted April 15th, 2025 20:18
Hello,
Could you also Colledt Tape Drive Logs from the same directions and upload then post here it's uploaded.
Collect Tape Drive Logs.
DELL-Charles R
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Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!I can try upload the logs, .bin file and receive this: File format not supported. Please see the list of files not supported below.
Drive_Dump.binYou can download the logs using this link:The link expire in 3 days.Regards,BogdanDELL-Charles R
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Posted April 15th, 2025 20:45
We are blocked from getting to that site you have it posted.
Can you try zip it and try upload?
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!@DELL-Charles R done, I uploaded the zip file.
DELL-Joey C
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Posted April 16th, 2025 03:00
Hi,
Based on the DumpAll logs, the cleaning tape seems to be expired and needed to be replaced. Also, I found that the cleaning media is not in reserve slot which the storage can generate error messages that the slot which is not reserved will be data slot and the drive cannot read the cleaning media. I noticed in the logs, all the media do not contain any bar codes. This may lead to difficulty to identify future errors on tapes. '
How to set reserve slot, page 137: https://dl.dell.com/manuals/common/powervault_tl2000_tl4000_usersguide3en-us.pdf
DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Mark as Accepted Answer’ if I did.
DELL-Charles R
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Posted April 16th, 2025 19:42
Hello,
After a review the log these are a few observations.
-The cleaning tape is expired and should be replaced
-Do two cleaning cycles on new cleaning tape.
-Both SAS ports are connected - you only need one - It could cause issues with OS and backup software
-Disconnect one of the SAS cables
-Check device manager for hidden devices (tape drive; medium changer) - if there are any then uninstall them.
-Reboot library, reboot server
-Test a backup
Other than that no Critical errors are reported.
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!Dear Team,
Thanks for the helpful advice.
In my case I used Orange and Black cleaning strips- I get the same error code.
The Orange cleaning strip is used a maximum of 5 times.
In which slot should I put the cleaning strip- I always use slot 1 for the cleaning strip.
On the TL2000 Loader interface I have the warning- Media Attention.
When running backup jobs up to 200 GB everything work properly.
When running backup jobs larger than 1 TB I get this error.
This evening I received this error message again.Thank you,
Bogdan
MCCANN-SERVER12: [JobID:10267 Full Month Server 12 D drive] Backup Operation Failed.Number of Error(s)/Warning(s): 2/0
E8005 Marking Slot[2] Off-Line after media failure. Slot[2][SN:200127] in Library[2][SN:00X2U78CH107_LL0]
W6971 ***DLTSage Alert*** The following info is for Device[3], S/N[10WT133803]
E6918 The tape drive needs cleaning:
- If the operation has stopped eject the tape and clean the drive.
- If the operation has not stopped wait for it to finish and clean the drive.
Check users manual for cleaning instructions.
E3719 Unable to write to media. (MEDIA=4/15/25 5:27 PM [S/N: 200127], EC=UNRECOVERABLE DATA ERROR)
E3712 Unable to close session. (EC=UNRECOVERABLE DATA ERROR
DELL-Charles R
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Posted April 16th, 2025 20:43
Hello,
I'll have to review over this and follow up with you.
Maybe you could upload new logs, both of them, it could help.
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!
DELL-Charles R
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Posted April 15th, 2025 15:32
Hello
Could you pull the logs and post to the case number I will provide you in a private message (Direct Message) in the top right corner of the forum.
TL2000 / TL4000 : How to collect the tape library and drive diagnostic logs "DumpAll" for troubleshooting
https://www.dell.com/support/kbdoc/en-us/000139718/tl2000-tl4000-how-to-collect-the-tape-library-and-drive-diagnostic-logs-dumpall-for-troubleshooting
How to Share Log Files, Screenshots, and Error Messages with Dell
https://www.dell.com/support/kbdoc/en-us/000212038/how-to-share-log-files-screenshots-and-error-messages-with-dell?lang=en
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!