Hello, we are getting degrade physical disk path error. We have try to use SMCLI to clear the log the error goes away but then it come back. I also replace the drive and the error persist. I can send the in the support bundle if needed.
Degraded physical disk paths: Channel: 1 Related physical disks: (0, 10)
I could recommend a few initial checks:check Firmware and/or a loose connection. Reseat all cables and connections and update the firmware (controller, MDSM and hard drives).
Was the replacement drive listed on the support matrix?
Dell EMC PowerVault MD32XX/36XX Series Support Matrix
DELL-Charles R
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Posted September 7th, 2022 13:00
Hello Tkn2021,
I could recommend a few initial checks: check Firmware and/or a loose connection. Reseat all cables and connections and update the firmware (controller, MDSM and hard drives).
Was the replacement drive listed on the support matrix?
Dell EMC PowerVault MD32XX/36XX Series Support Matrix
https://dl.dell.com/topicspdf/md32xx_md36xx_sm_en-us.pdf
Page 18-26
If those check out you can upload the support bundle here, then Private Message me the service tag so that I can retrieve the report.
https://upload.dell.com/
DELL-Charles R
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Dell Technologies | Enterprise Support Services
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