UNSOLVED

lpalacio743

updated

10 years ago

0

1640

January 12th, 2017 15:00

ScaleIO Plugin half installed

So I ran through the process of getting the plugin registered, I verified the local server was running 65101 and netstat showed the server listening, I filled out all the options in the PCLI window and used the administrator@vsphere.local to access vCenter. When the script asks me to I log off web client and then log back in.

Problem is that when I login the plugin icon is not there at all, however if I go into the fat vClient and click on plugins, I see this

Untitled.jpg

I'm at a loss as to why it's not available from the web client but visible as a plugin in the fat client. Either way I can use either.

ESXi hosts are running 6.0.0.3620759

VCSA is running 6.0.0.20000

Is there a way to manually add the plugin to vCenter outside of using the script?

  • pawelw1

    306 Posts

    578

    0

    Posted January 13th, 2017 00:00

    Hi Ipalacio,

    Can you please try to clear completely your browser cache and/or try different browser and/or different computer:

    https://support.emc.com/kb/201738

    If there's no effect, please try to use the cleanup procedure described in below KB article and reinstall the plugin again:

    https://support.emc.com/kb/482682

    Let me know if that helped!

    Many thanks,

    Pawel

  • 578

    0

    Posted January 13th, 2017 07:00

    thanks for the links, I tried both but the result was the same, on the second KB where it states to remove 2 packages from the VCSA the vc-packages weren't there at all, not sure if it makes a difference.

    Linux VC 6.0: "/etc/vmware/vsphere-client/vc-packages//scaleio” and "/etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity"

  • 578

    0

    Posted January 21st, 2017 08:00

    I've deployed a clean version of the VCSA with nothing on it and used a vanilla Windows 10 VM with the latest Java. After all that the plugin is still no installed.

    Is there another way to install this plugin?

  • RHasleton1

    73 Posts

    578

    0

    Posted January 21st, 2017 18:00

    Hi lpalacio,

    There are a few workarounds that will work. You can find them here:

    https://support.emc.com/kb/493225

    The one I've used the most is #2 in the above kb article. It does require downloading the 2.0.0.1 code, but it has never failed when followed. Try the kb and let us know if that helps.

    Thanks,

    Rick

  • 578

    0

    Posted February 19th, 2017 15:00

    The link doesn't seem to work, It takes me to a Dell site, I sign in with my partner creds and then i'm redirected to an error page, can you post the steps here?

  • RHasleton1

    73 Posts

    578

    0

    Posted February 19th, 2017 20:00

    Try this:

    Insert the newer plugin while using the 2.0.0.1 code and script

    1. Download the 2.0.0.1 VMware ScaleIO code, found here
    2. Extract and run the PowerCLI script from the 2.0.0.1 code
    3. Choose the "Standard" method
    4. When it pops up the message to go log out and log back in to the vsphere web client from your browser, do the following:
      1. Copy the plugin zip file from the newer ScaleIO version to the ..\gatewayServer\webapps\ROOT\resources folder (this can be found in the location where the .ps1 script runs from)
      2. Delete the old zip file that exists there currently (EMC-ScaleIO-vSphere-web-plugin-2.0.6035.0.zip)
      3. Rename the plugin that was just copied in to match the name of the zip that was just deleted. It must match the name of the 2.0.0.1 plugin, EMC-ScaleIO-vSphere-web-plugin-2.0.6035.0.zip
    5. Now go to the web browser and log out, log in to the vsphere web plugin

    That should do it.

  • 425

    0

    Posted February 19th, 2017 23:00

    What is the version of JAVA that is installed?

  • 425

    0

    Posted February 20th, 2017 06:00

    8 Update 121 64bit, I also manually added the JAVA_HOME environmental variable as I saw a blog post mentioning it was necessary.

  • 578

    0

    Posted February 20th, 2017 06:00

    This link doesn't work either, this time an EMC error page comes up, does it work for you?

    1. Download the 2.0.0.1 VMware ScaleIO code, found here
  • RHasleton1

    73 Posts

    579

    0

    Posted February 20th, 2017 10:00

    The KBs and the 2.0.0.1 links are good. The issue there must be with your login credentials. Call your local account team to verify that information