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smartctl exit 4 - ATA return descriptor not supported by controller firmware?
I am encountering exit 4 running smartctl against my DELL machines on megaraid devices. Checking the man page for this return code, it states: “Bit 2: Some SMART or other ATA command to the disk failed, or there was a checksum error in a SMART data structure (see '-b' option above)” . I am assuming the failure here is because of the “ATA return descriptor not supported by controller firmware”? Has anyone experienced this and how to overcome it? Thanks in advance
Platform: Dell PowerEdge R740/R740XD
- PERC H730P RAID Controller, 2GB NV Cache, Adapter, Full Height
- 480GB SSD SATA Read Intensive 6Gbps 512 2.5in Hot-plug AG Drive, 1 DWPD
- 1.6TB Enterprise NVMe Mixed Use AG Drive U.2 Gen4 with carrier
The full output from scan and query against each device is uploaded to:
https://pastebin.com/5tcCvyCp
$ sudo smartctl --scan
/dev/sda -d scsi # /dev/sda, SCSI device
/dev/bus/0 -d megaraid,0 # /dev/bus/0 [megaraid_disk_00], SCSI device
/dev/bus/0 -d megaraid,1 # /dev/bus/0 [megaraid_disk_01], SCSI device
/dev/nvme0 -d nvme # /dev/nvme0, NVMe device
/dev/nvme1 -d nvme # /dev/nvme1, NVMe device
$ sudo smartctl --xall -d megaraid,1 /dev/bus/0; echo "exit code: $(echo $?)"
smartctl 7.1 2020-04-05 r5049 [x86_64-linux-4.18.0-394.el8.x86_64] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Device Model: MTFDDAK480TDS
Serial Number:
LU WWN Device Id: 5 00a075 12f771e61
Add. Product Id: DELL(tm)
Firmware Version: D3DJ004
User Capacity: 480,103,981,056 bytes [480 GB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: Solid State Device
Form Factor: 2.5 inches
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ACS-4 (minor revision not indicated)
SATA Version is: SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Thu Jun 30 09:03:44 2022 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM level is: 254 (maximum performance)
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Unavailable
Write SCT (Get) Feature Control Command failed: ATA return descriptor not supported by controller firmware
Wt Cache Reorder: Unknown (SCT Feature Control command failed)
=== START OF READ SMART DATA SECTION ===
SMART Status not supported: ATA return descriptor not supported by controller firmware
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 1674) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 29) minutes.
Conveyance self-test routine
recommended polling time: ( 3) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate -OSR-K 100 100 050 - 0
5 Reallocated_Sector_Ct PO--CK 100 100 010 - 0
9 Power_On_Hours -O--CK 100 100 000 - 7129
12 Power_Cycle_Count -O--CK 100 100 000 - 21
13 Read_Soft_Error_Rate -O--CK 100 100 000 - 0
173 Unknown_Attribute -O--CK 100 100 000 - 25
174 Unknown_Attribute -O--CK 100 100 000 - 18
175 Program_Fail_Count_Chip -O--CK 100 100 000 - 19
179 Used_Rsvd_Blk_Cnt_Tot PO--CK 100 100 010 - 0
180 Unused_Rsvd_Blk_Cnt_Tot -O--CK 100 100 000 - 2161
181 Program_Fail_Cnt_Total -O--CK 100 100 000 - 0
182 Erase_Fail_Count_Total -O--CK 100 100 000 - 0
183 Runtime_Bad_Block -O--CK 100 100 000 - 0
184 End-to-End_Error -O--CK 100 100 000 - 0
188 Command_Timeout -O--CK 100 100 000 - 38
194 Temperature_Celsius -O---K 073 067 000 - 27 (Min/Max 20/33)
195 Hardware_ECC_Recovered -O--CK 100 100 000 - 0
196 Reallocated_Event_Count -O--CK 100 100 000 - 0
198 Offline_Uncorrectable ----CK 100 100 000 - 0
199 UDMA_CRC_Error_Count -O--CK 100 100 000 - 0
201 Unknown_SSD_Attribute PO--CK 100 100 001 - 0
202 Unknown_SSD_Attribute PO--CK 100 100 005 - 1994
206 Unknown_SSD_Attribute -OSR-- 100 100 000 - 0
210 Unknown_Attribute -O--CK 100 100 000 - 0
233 Media_Wearout_Indicator -O--CK 100 100 000 - 20978957350
235 Unknown_Attribute -O--CK 100 100 000 - 20978957350
245 Unknown_Attribute ----CK 100 100 000 - 100
247 Unknown_Attribute -O--CK 100 100 000 - 655591772
248 Unknown_Attribute -O--CK 100 100 000 - 179129246
241 Total_LBAs_Written -O--CK 100 100 000 - 26711072576
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning
General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 51 Comprehensive SMART error log
0x03 GPL R/O 16383 Ext. Comprehensive SMART error log
0x04 GPL,SL R/O 8 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 1 Extended self-test log
0x09 SL R/W 1 Selective self-test log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x16 GPL - 1 Reserved for Serial ATA
0x24 GPL R/O 8000 Current Device Internal Status Data log
0x25 GPL R/O 8000 Saved Device Internal Status Data log
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xa0 GPL VS 35328 Device vendor specific log
0xa1 GPL,SL VS 4 Device vendor specific log
0xa3 GPL VS 13824 Device vendor specific log
0xa4 GPL VS 354 Device vendor specific log
0xa4 SL VS 98 Device vendor specific log
0xa5 GPL VS 8000 Device vendor specific log
0xa5 SL VS 64 Device vendor specific log
0xa6 GPL VS 8000 Device vendor specific log
0xa6 SL VS 64 Device vendor specific log
0xa7 GPL VS 32768 Device vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer
SMART Extended Comprehensive Error Log Version: 1 (16383 sectors)
No Errors Logged
SMART Extended Self-test Log Version: 1 (1 sectors)
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 1 -
# 2 Short offline Completed without error 00% 1 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
SCT Status Version: 3
SCT Version (vendor specific): 1 (0x0001)
Device State: Active (0)
Current Temperature: 27 Celsius
Power Cycle Min/Max Temperature: 25/32 Celsius
Lifetime Min/Max Temperature: 20/33 Celsius
Specified Max Operating Temperature: 70 Celsius
Under/Over Temperature Limit Count: 0/0
Write SCT Data Table failed: SMART WRITE LOG SECTOR may cause problems, try with -T permissive to force
Read SCT Temperature History failed
Write SCT (Get) Error Recovery Control Command failed: ATA return descriptor not supported by controller firmware
SCT (Get) Error Recovery Control command failed
Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 3) ==
0x01 0x008 4 21 --- Lifetime Power-On Resets
0x01 0x010 4 7129 --- Power-on Hours
0x01 0x018 6 20978957350 --- Logical Sectors Written
0x01 0x020 6 215097545 --- Number of Write Commands
0x01 0x028 6 32877738108 --- Logical Sectors Read
0x01 0x030 6 15917390 --- Number of Read Commands
0x01 0x038 6 25666860000 --- Date and Time TimeStamp
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 0 --- Number of Reported Uncorrectable Errors
0x04 0x010 4 38 --- Resets Between Cmd Acceptance and Completion
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 27 --- Current Temperature
0x05 0x010 1 27 --- Average Short Term Temperature
0x05 0x018 1 27 --- Average Long Term Temperature
0x05 0x020 1 33 --- Highest Temperature
0x05 0x028 1 20 --- Lowest Temperature
0x05 0x030 1 28 --- Highest Average Short Term Temperature
0x05 0x038 1 26 --- Lowest Average Short Term Temperature
0x05 0x040 1 27 --- Highest Average Long Term Temperature
0x05 0x048 1 26 --- Lowest Average Long Term Temperature
0x05 0x050 4 0 --- Time in Over-Temperature
0x05 0x058 1 70 --- Specified Maximum Operating Temperature
0x05 0x060 4 0 --- Time in Under-Temperature
0x05 0x068 1 0 --- Specified Minimum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 76 --- Number of Hardware Resets
0x06 0x010 4 17 --- Number of ASR Events
0x06 0x018 4 0 --- Number of Interface CRC Errors
0x07 ===== = = === == Solid State Device Statistics (rev 1) ==
0x07 0x008 1 0 --- Percentage Used Endurance Indicator
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value
Pending Defects log (GP Log 0x0c) not supported
SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0001 4 0 Command failed due to ICRC error
0x0003 4 0 R_ERR response for device-to-host data FIS
0x0004 4 0 R_ERR response for host-to-device data FIS
0x0006 4 0 R_ERR response for device-to-host non-data FIS
0x000a 4 22 Device-to-host register FISes sent due to a COMRESET
0x000b 4 0 CRC errors within host-to-device FIS
0x000d 4 0 Non-CRC errors within host-to-device FIS
exit code: 4
##
Hello Joey,
The smartctl folks wont be able to help since the issue highlighted on the output was:
> ATA return descriptor not supported by controller firmwareIn this case it is the PERC H730P RAID Controller, and I believe the DELL team can comment better.?
DELL-Joey C
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Posted July 7th, 2022 23:00
Hi @sbucrew,
Have you updated H730P's firmware to the latest? Do you have other R740 which is working with smartctl? Do you have Dell certified drives to install into the server and try smartctl?
DELL-Joey C
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Dell Technologies | Enterprise Support Services
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Hi @DELL-Joey C
> Have you updated H730P's firmware to the latest?
Yes, it's on:Name : PERC H730P Adapter Slot ID : PCIe Slot 5 State : Ready Firmware Version : 25.5.9.0001 Minimum Required Firmware Version : Not Applicable Driver Version : 07.719.03.00-rh1
> Do you have other R740 which is working with smartctl?
None of the Dell servers with this config works. And we have 10+ racks of r740x servers with the same config
> Do you have Dell certified drives to install into the server and try smartctl?
We purchased this from Dell directly so yes.DELL-Joey C
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Posted July 12th, 2022 18:00
Hi @sbucrew,
If any of other server that you have aren't working with smartctl, it is as like you suspected then, the controller firmware. The engineering might need to look into it, maybe as a feature request. You will need to contact support to open a ticket to have it checked.
DELL-Joey C
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Dell Technologies | Enterprise Support Services
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DELL-Joey C
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Posted June 30th, 2022 21:00
Hello @sbucrew,
I'm not verse with smartctl tool and there is no documentation for me to refer to help you on the error. Have you tried checking or contact the developer's forum about the error message? We probably may need to wait for the public in this forum to respond and provide feedback to your enquiry.
DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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