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gabriel_toro

updated

23 years ago

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3912

October 18th, 2003 23:00

PCtel 2304WT - jumpy mouse, slow performance

I got a new Inspiron 8500 (running XP Professional) with the built-in PCTEL 2304WT modem.  The modem driver is 2.50.52.0, dated 6/13/2003.  When I am using the modem, the mouse cursor disappears and the computer does not respond at times (I guess a 2.6 GHz chip is not enough for this modem).  Is this normal with this kind of Winmodems?  Is there a way to avoid this problem? 

Needless to say, I am disappointed with this modem.  It just does not live up to the quality of this computer.  Although I do not use the modem very frequently, I am very tempted to buy a real PCMCIA modem (or whatever they are called these days).  Before I do this, I would like if there are workarounds for these problems.

Thanks,

Gabriel

PS: I got the 2.50.52.0 driver via Windows Update.  I was trying to install the driver in the Dell site (2.50.0043; file R53654.EXE), but it does not want to install. 

 

 

 

Message Edited by gabriel_toro on 10-19-2003 02:05 PM

  • johnallg

    2 Intern

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    7280 Posts

    98

    0

    Posted October 20th, 2003 01:00

    Two suggestions - latest BIOS (research on the Inspiron - BIOS forum first) and latest PCTel driver both from the Downloads tab above.
  • gabrielt999

    10 Posts

    98

    0

    Posted December 23rd, 2003 11:00

    Hi,

    I have been struggling with this problem since I posted it above.  Just by chance, I stumbled upon this article.  Could this be a solution? 

    http://support.microsoft.com/default.aspx?scid=/servicedesks/bin/kbsearch.asp?article=306580

    Before I take the plunge and try to install this, I would like the Dell people to tell if I am on the right track.  I am not sure if my processor is the type they mention in the article.  BTW, I am using the A05 BIOS and Win XP Pro SP1.

    Any suggestions?

    Thanks,

    Gabriel