UNSOLVED
0
0
Posted November 19th, 2024 12:18
Brand new mouse. Download Peripheral Manager 1.7.7, install and check for updates. MS3320W connected via Bluetooth. Firmware update 0.0.2.5 fails (timeout err0r). Connected via USB dongle and re-ran. USB dongle firmware was updated no problems. Tried Bluetooth again and same result. Firmware update fails with timeout error.
0
1
Posted November 25th, 2024 04:31
You can find the URL to download the firmware in C:\ProgramData\Dell\Dell Peripheral Manager\Updates\Updates.dat
Search line starting with "ServerPath"
Same as:
{
"updates": [
{
"connectivity": "Wired",
"currentVersion": "240",
"deviceId": "{c9fb8b50-a135-4236-9d7e-5af2f61d44b6}",
"deviceIndex": 1,
"deviceModelNumber": "Dell Universal Receiver",
"deviceName": "Dell Universal Receiver",
"devicePath": "\\\\?\\HID#VID_413C&PID_4503&MI_02&Col02#8&273d4588&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}",
"deviceType": 1,
"frimwareUpdatePath": 0,
"installPath": "tempDir",
"instanceId": 0,
"newVersion": "242",
"priority": 80000,
"serverPath": "https://clientperipherals.dell.com/DPeM/updates/v2/x64/Firmwares/com.dell.DPM.Firmware.Dongle_Primax.zip",
"severity": 1,
"supplierID": "Primax",
"updateType": 1
}
],
"version": 1
}
Decompress the zip file and run the firmware tool executable, remove USB dongle and connect it again.
Just wait for the firmware to be written.(edited)
0
0
Posted December 17th, 2024 08:51
@F17Stark I've tried it but it didn't work. I have half a dosen of those mice and all face same issue. One of those when started the update froze and the usb transmiter is no longer working, only via BT ! So now i have to contact support as well. Its so enoying all this fuss for a badly developemt mouse firmware update ...
(edited)
0
0
Posted March 13th, 2025 00:29
I also faced similar issue with my mouse and also battery of my mouse drain within a week , and it was supposed to last like 2-3 years , I dont have any issue with keyboard.. strange
Marvoo
1 Rookie
•
3 Posts
•
2 Points
0
0
Posted November 14th, 2024 23:11
Same issue here. One mouse updated just fine, the otherone keeps giving a timeout. Tried pairing it with the other laptop, same issue.