UNSOLVED
Dell KB900 keyboard - Teams Chat randomly opens / closes during calls
Hi all
I have a Dell KB900 keyboard that has an annoying issue - although, it may not be the keyboard that's at fault here!
When in a Teams call (API enabled), the in-call Chat window will randomly open and close with no interaction. It's especially frustrating when you're typing in a separate Teams chat and all of a sudden the call chat opens and your typing continues in that window instead of the original chat.
Anyone else seeing this?
(Dell Latitude 7420, Dell WD19WDS dock, WR3 plugged into the laptop USB-A port, KB900, MS900 - all latest drivers etc through Dell Peripheral Manager / Dell Command etc.)
Further update - by disabling Chat notifications from other chats in Teams settings appears to have stopped the random chat window appearing/disappearing - looks like it was maybe being triggered each time a chat or channel was receiving a new message. Technically still not a solution, but a workaround.
user_85ff01
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Posted December 1st, 2025 12:29
@pdixon0 I haven't had this problem before, but today I had the same problem. Did turning off the keyboard backlight solve the problem for you?
@user_85ff01 - It didn't I'm afraid - the only thing that seems to fix it is to disable the chat button for the keyboard.
pdixon0
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Posted April 15th, 2025 08:42
UPDATE: - The issue only starts after interacting with the softkeys on the keyboard (in my case I muted my conversation), then chat goes nuts. Disabling the Chat button in DPM config stops the issue, but is not a solution.