Hello my name is Mark.

I own a Dell Dimension 4550 with XP-Home Edition SP2.

I’m in need of help with my Internet connection. I am very stressed man due to this because my wife needs the Internet for studies.

One day I had the computer running while we were away. During our absence it started to thunder. When we got home I realized that the computer was shut down. I started the computer and noticed that network icon said that no Ethernet cable was connected. I checked the ADSL modem and saw that the Ethernet lamp didn’t shine. My first impression was that the modem was probably broke due to the thunder. I then borrowed my parent’s modem and installed it exactly the same way as the previous one. I used D-links (D-link DSL-300T) splitter with a ZyXEL Prestige 660HW. The Ethernet lamp started to shine and no icon showed any problems. But I couldn’t get online. I tried different Ethernet cables but it was fruitless. I then called the Internet Company to see if the line to me was broken. They checked it and they couldn’t find any problems. They had a connection between them and my modem. We went through all the settings and they couldn’t find any problems. I then got an idea that the integrated network card could have been damage by the thunder. I went down town and bought a new network card and installed it. But it was fruitless, exactly the same thing happened. The network icon indicated that there is a connection and nothing is wrong. I tried to turn off the firewall but it was ineffective. I can’t get online.

I don’t know if you need more information but I appreciate help from you.

Mark