I meant after being up for years. I know they are a replace on failure, even out of warranty, as long as it was built before 2017. Please someone from Dell switching DM me for the service tags.

Hello,

I will direct message you to provide the service tags, we can check the service tags against a list that we have for the particular problem. Not all problems are a free replace on failure so we can check your tags.

Assuming the POST test completes, You can try to break the loop and upgrade the switch from ONIE. Since it is an -ON switch it should have ONIE. The steps about upgrading the OS9 firmware from ONIE are at the end of this document. 

https://dell.to/4gz1744

1. Press Esc to stop autoboot and press ONIE:
2. ONIE: Instal OS
3. ONIE:/# onie-discovery-stop
   ONIE:/ # onie-nos-install tftp://IP_do_TFTP/ONIE-FTOS-SK-9.14.2.8.bin

You can download the zip file https://dell.to/4jT0uFj from this page and unzip it to find ONIE-FTOS-SK-9.14.2.8.bin

https://dell.to/41dNTFx

If the POST test does not complete, it is hardware problem.

@DELL-Charles R​ It definitely is a hardware problem as I cannot get any serial access to the console to see ONIE and this was an issue fixed in a hardware update on them in 2017. These were pre that and were never rebooted till this past week and the failure happened. Escalate as this is a hardware flaw known and they need to be swapped out.

Hello,
 

The failure for which Dell performs switch replacement that you are referring to has to do with a specific issue caused by a “A component manufactured by one supplier has a clock signal that has been seen to degrade over time. “

There is an internal article OKB#000128513 which lists the service tags for the switches that are affected by this particular “clock signal” problem. We do not replace switches for any problem, but only this particular “clock signal” problem.

The service tags supplied are not in the listed tags in OKB#000128513.

This is the internal link for the article which will not be accessible to you.

https://www.dell.com/support/kbdoc/en-us/000128513?lang=en

You can contact Dell support and provide the article number and request that your service tags be double checked.

We will not be able to handle switch replacements from the Social Media side. You can also contact the Dell customer service.

@DELL-Charles R​ Wow I worked for Dell for 10 yrs and never would they refuse to create a case or pass to a queue rep but that just happened. Because they are not in contract they would not send me to the queue. I was in the initial powerconnect/linux server queue. So I can't initiate anything through chat/phone. I offered a warrantied switch and they wouldn't do it.

This is the bug in the intel atom c2000 that seems to be taboo to talk about. I wouldn't really care except these things were crazy expensive back when we purchased them in 2016 and now are boat anchors after a simple power cycle. Not 50% of them but 100% of them bricked with the exact same issue.