What is the full 20 digit serial number? Can you post a video of the clicking/ticking noise?

Circling back around to this...

Here's a video that clearly shows the clicking/ticking: www.youtube.com/watch

My Dell P2715Q makes a consistent "clicking"/"ticking" sound when it's not connected to a computer that's powered on. Meaning, if the monitor is on and the computer is on, there's no ticking sound.  However, if the monitor is on OR off but the computer is OFF, there IS a ticking sound.

I'm concerned that this is indicative of some problem that will eventually result in a non-functioning $500 monitor.

Anyone else experience this? Dell, help!?

Hi Chris,

The S/N is CN-032R1F-74445-54Q-108L

Rev. A01

You would have to be very close to the monitor to hear this. Do you hear it if you are the normal 3' from the front of the monitor?

I can hear the click very easily on my laptop speakers, too. My concern is not necessarily with the annoyance of the sound (or the volume of it), but the clicking being an indicator of an internal electrical issue with the monitor that may eventually cause the monitor to stop functioning. It would be awfully unfortunate for that to happen after it's out of warranty. I don't believe electronics should click.

There are not any internal documents discussing this issue nor has it been discussed in the displays meeting. If you think it is needed, the monitor exchange instructions are here.

Did you get a resolution on this issue? I have a Rev A04 P2715Q that happens to exhibit the same ticking behavior where it is only audible when the monitor is turned off.

My P2715Q has the same clicking/ticking sound when off.

I worked with Dell Support (via Twitter of all places). Per Dell policy, they eventually sent out a refurbished/used P2715Q, A02 from 2014. The monitor they sent out did NOT have the ticking/clicking. Strange that my monitor was A01 from 2015.

However, that monitor did have two pixel defects. I told them that was unacceptable. I'm sure that panel was returned to Dell because of those pixel defects. They gave me some runaround. But I ultimately showed them that the P2715Q has Dell's "Premium Panel Guarantee" which doesn't allow for any dead pixels and they had made a statement that any replacement monitor I would get would be included in the same original warranty I had remaining on my original P2715Q. They've since shipped out another P2715Q. I haven't been able to open it and test it yet, though. It'll be fun for 15 minutes to see what 3 4K screens look like side-by-side. Hah.

This statement you made is incorrect, "P2715Q has Dell's "Premium Panel Guarantee" which doesn't allow for any dead pixels"

The Premium Panel Guarantee concerning pixels for the P2715Q is as follows =
* 1 or more Bright pixel defect warrants an exchange
* 6 or more Dark pixel defect warrants an exchange

There are two kinds of stuck pixel, Bright and Dark.

* Change the windows desktop background to all black
* If you see a stuck pixel that is white, red, green, or blue, that means it is a Bright pixel defect
* How many Bright pixel defects warrant a monitor exchange?
Dell D series = 6 or more
Dell S series = 6 or more
Dell P series = 1 or more
Dell U, UP, UZ, SDG series = 1 or more
Alienware OptX series = 1 or more
All other models = 6 or more

* Change the windows desktop background to all white
* If you see a pixel that is black or colored, it is called a Dark pixel defect
* How many Dark pixel defects warrant a monitor exchange?
Dell D series = 9 or more
Dell S series = 6 or more
Dell P series = 6 or more
Dell U, UP, UZ, SDG series = 6 or more
Alienware OptX series = 6 or more
All other models = 9 or more

DELL-Chris M

Any update on this? I have two of these panels here in my office and this ticking noise is about to drive me nuts. Sounds like there's a small in my monitor waiting to go off anytime I power the monitor down.

I only see five users on this Forum with this complaint. If it was a systemic fault of the P2715Q, we would be seeing thousands of the same complaint. What are both of your P2715Q 20 digit S/N and A0x revision?

SpotClimber =

jayunsplanet =
CN-032R1F-74445-54Q-108L A01 noisy
A02 not noisy

dzhangUTCS =
A04 noisy

tk111 = ?

ConcreteVitamin =