UNSOLVED
J
jackpotjack
36 Posts
0
669
February 14th, 2004 08:00
jesse-help
Have a Dimensionxps700 with a 19 inch trinitron that keeps shutting off. Also started getting thin blue diagonal lines running from left to right beforehand. Just purchased a new video card G-Force fx5200 but it did nothing to help the problem. System was purchased back in 1999 and is out of warranty. what can Dell do to help. Please reply. Did a monitor check by taking the cable off the pc and pluging it back in. Screen shows monitor is working???
- I agree with dageezerus that it is likely a monitor problem, and based on experience, dell can troubleshoot & determine which part may be causing the problem but after the diagnose, they will refer you to their sales department because the system is out of warranty. you have the option to purchase another brand though if you like.
jackpotjack
36 Posts
312
0
Posted February 20th, 2004 00:00
wanted to reply and let you know it was a monitor issue. After hooking up my new monitor everything is fine. I like the FX5200 card also. Thanks for your help. Oh yes my new monitor is a 19inch ViewSonic.
DELL-Donald K
2 Intern
•
3969 Posts
312
0
Posted February 15th, 2004 01:00
What you describe indicates you may be having a problem with your monitor's flyback transformer. You can check & see if any local PC shops have someone who works on monitors (they are pretty rare) if it is doing the same thing on 2 video cards, it sounds like the monitor is failing.
New monitors run about $125 for 17" less than $200 for 19"
DELL-Donald K
#IWork4Dell