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SteveGTR

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17 years ago

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SteveGTR

5 Posts

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24201

October 25th, 2009 10:00

Windows 7 and Dell Equipment

I currently have a Dell Inspiron E1705 laptop with Vista Ultimate on it. I want to install Windows 7 and have tried to do so with the released version of Windows 7 Ultimate. There is a compatibility test that can be done prior to the upgrade. My 2-year old laptop appears to be capable of running Windows 7. There were some issues with software that Windows 7 suggested that I uninstall and then reinstall later. There was also a link to Dell page regarding Windows 7:

http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&docid=360683&l=en&s=gen

According to this my E1705 is not compatible with Windows 7. Dell suggests, "Don't own a computer on this list? Click here to shop for a new Dell!"

Is this Dell's final stance for these "legacy" (2-year old) laptops?

The compatibility wizard had a problem with this Dell software:

  • ATI Catalyst Install Manager, version 3.0.641.0,ATI Technologies, Inc.  Reinstall after upgrade. Before upgrading to Windows 7, we recommend uninstalling this program. It can be safely reinstalled after the upgrade. 
  • ccc-Branding, version 1.00.0000 ATI. Reinstall after upgrade. Before upgrading to Windows 7, we recommend uninstalling this program. It can be safely reinstalled after the upgrade. 

When I tried to do this, I encountered problems with the ATI CIM uninstall and my CD/DVR drive refused to work. I eventually had to resort to a prior system checkpoint to get that working again.

I went ahead with the Windows 7 Upgrade, since these were just recommendations. There was another compatibility test done from the Windows 7 install and they had problems with an Intel driver for my Wireless card. They said that they could uninstall it after a reboot and that I could install it again after Windows 7 was installed. I'm a little wary of doing that.

Bottom line is Dell going to change it's stance on the E1705 laptop and Windows 7?

  • ejn63

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    Posted October 25th, 2009 11:00

    Unlikely, with a system this old -- it's end of life.  You can probably find the drivers you need from ATI or Intel, though.

     

  • RJRUNDE

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    Posted October 26th, 2009 16:00

    Are you trying to run 32 bit or 64 bit.  I am thinking that you should be able to run 32 bit OK but not with Dell's help.  I am still waiting for my copy of Seven to show up via UPS through Newegg on the pre-sell last July, but I did load the final beta copy on my Dell D820 Latitude.  The OS was smart enough to search the internet for compatible drivers for my hardware with some drivers coming from HP's website of all places as the devices were the same, and I am not talking about printers.  After a few reboots and searches, my D820 was humming along nicely on Seven with no cautions in Device Manager.  I backed up to an external USB drive using Acronis True Image first though just in case somehting went wrong.

  • SteveGTR

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    Posted October 26th, 2009 19:00

    32-bit and yes it appears as if I'll get no help from Dell.

    I've always been a Dell fan, but this experience is changing that for sure. I don't think I'll buy another Dell or recommend it to my friends. I simply can't believe that a 2-year old machine is "too old". Ridiculous...

    That is a great idea to image the current operating system in case something goes drastically wrong. I like that. Thanks :)

  • 615

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    Posted November 13th, 2009 06:00

    I have an e1705 and Windows 7 works just fine on it.  What problems are you having?  And what kind of video card do you have in it?  If you list your specs I can tell you if it'll run. 

  • SteveGTR

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    Posted November 13th, 2009 07:00

    I have the E1705 just like you. If you didn't change any of the out of the box hardware they should be the same.

    I checked the ATI website and my video card doesn't have a Windows 7 driver: ATI Mobility Radeon X1400.

    I couldn't get Windows 7 to do an upgrade. It "recommended" that certain software should be uninstalled. This ATI program wouldn't uninstall no matter what I did. It throws errors during uninstall and even Microsoft's cleaner program can get rid of it, but Windows 7 still sees it and won't do the upgrade. Yes, the "recommended" is not a suggestion, its a requirement for an upgrade.

    ATI Catalyst Install Manager
    version 3.0.641.0
    ATI Technologies, Inc.
    Reinstall after upgrade
    Before upgrading to Windows 7, we recommend uninstalling this program. It can be safely reinstalled after the upgrade.

    I got the imaging software that was suggested above. The software works really well, I love it thanks :)

    The new installation worked great, but it treats my video card as a stock generic VGA card. The screen resolution and such wasn't the same as what I had. I didn't look into to much, I'll admit, because I just wanted to see what it would do. I imaged back to Vista.

    Did you do a new install or upgrade?

  • dix510

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    Posted November 13th, 2009 10:00

    On Oct 4th I orderd a Dell laptop and was told it was available for a windows
    7 upgrade. I waited until the Windows 7 was available. Now Dell tells
    me that my system doesn't qualify. I asked 3 times when I ordered the laptop
    if I would be able to upgrade and was told yes.
    Now that it is too late to return the laptop, I am stuck with it.
    Dell doesen't have the service they claim.
    Dixie
    in Minneosta

  • Texas387

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    Posted November 13th, 2009 10:00

    I did a clean install of Windows 7 Ultimate, and while Dell doesn't have any of my drivers, simply doing Windows Update got me several of them, including my Display driver.  I have the same ATI Mobility Radeon X1400 that you do, and it shows up by name in my device manager.  The resolution is great too.

     

    I'm having trouble with something else though.  My device manager shows two items under Other devices as "Base System Device".  I think one of them is my chipset, but I don't know about the other.  Does anyone have a suggestion on that?  Additionally, I have the upgraded sound card which came with the Creative Audigy Advanced MB.  I tried to download their Windows 7 software/driver for that last night, but during install it says that it cannot find a supported component.  

  • 615

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    Posted November 13th, 2009 11:00

    Hey Dixie, I just saw your post and wanted to just double check your operating system for eligibility. Can you reply in a private message with your OS and/or System Type?

    Thanks, Mandy @ Dell

     

  • SteveGTR

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    Posted November 13th, 2009 11:00

    "Due to age of the system product line, do not count on it." ---- these type comments are a complete waste. I bought the machine 2 years ago... that's not an aged machine. That Dell and others can't provide drivers, etc, for these machine is just pure laziness and/or in Dell's position a way for people to spend more money on machines.

    Of course that is my opinion. You are welcomed to yours.