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kunnaway

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14 years ago

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kunnaway

7 Posts

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5566

October 4th, 2012 06:00

Refubished 250GB hard drive

I bought a refurbished 250GB hard drive from Ebay, now I got the item installed it and got my laptop working, but after get all into it needed I went to properties of the hard drive, and found that just about all the memory was used up, and also found a locked file in there that was using most of the memory. What I would like to know is if I can go ahead, and format this drive now. asking what I could do cause I still unable to use the laptop properly cause of memory. Need help.

  • DELL-Appu S

    6 Operator

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    Posted October 4th, 2012 06:00

    Hi Kunnaway,

    I would recommend you to run the diagnostic to ensure that the hard drive is working good.

    To run the ‘Dell Diagnostics’

    • Power off the computer
    • Restart the computer, press F12 on the Dell logo
    • Select Diagnostics from the boot menu
    • Please refer to the link if any error code shows up http://dell.to/MNniAq

    If the diagnostics do not show any errors, then you can format the hard drive. Please ensure that you have your data backed up before formatting the hard drive.

    Please reply if you have any questions.

  • DELL-Appu S

    6 Operator

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    3079 Posts

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    Posted October 4th, 2012 08:00

    Hi Kunnaway,

    Thank you for your response. Since the diagnostics passed, I would recommend you to format the hard drive and re-install the operating system on the computer. Click on the link http://dell.to/j6ImBB, choose the appropriate operating system and follow the steps.

    Please reply if you have any further queries.

  • kunnaway

    7 Posts

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    Posted October 4th, 2012 08:00

    Did this so called test that you said and all tests passed. I went into the local disc C and its still tell me that I have a total of 14.5GBs of memory with 495MB left. Now what to do.