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My optical drive will not insert anything!
Hi.
I recieved my new XPS M1530 laptop yesterday running on Vista Home Premium, and it was all working fine until I discovered that it wouldn't insert any disks into the optical drive. The only way I can insert a CD is to press the eject button and slide it in then. However, most of the time it dosn't read the disks then anyway, and just ejects them within 10 seconds.
I don't know if it is a hardware problem. I have tried doing a scan on PC Checkup which came back with nothing.
Any help would be greatly appreciated
Thanks
I recieved my new XPS M1530 laptop yesterday running on Vista Home Premium, and it was all working fine until I discovered that it wouldn't insert any disks into the optical drive. The only way I can insert a CD is to press the eject button and slide it in then. However, most of the time it dosn't read the disks then anyway, and just ejects them within 10 seconds.
I don't know if it is a hardware problem. I have tried doing a scan on PC Checkup which came back with nothing.
Any help would be greatly appreciated
Thanks
302
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Posted March 5th, 2008 05:00
Ok. Im going to ring up support today then.
Thanks very much for your help. :smileywink:
Josh
_Allan_
128 Posts
302
0
Posted March 4th, 2008 20:00
sounds like a DOA optical device. IT happens rarely. Contact Customer Service and get it replaced. You may have to sh ip your computer to them, however.