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How to approach escalation team.
Hi Terry,
IF there are any porblem with the system laptop or a desktop and the customer Agent does not meet/give a satisfying answer to the customer.How can a customer approach the Escalation ? so get a resolution at the earliest ?
DELL-Terry B
6 Operator
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3481 Posts
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Posted February 3rd, 2012 10:00
To receive assistance from DELL-Cares Order or Technical chat support, they need to first verify the warranty status and ownership. Click the DELL-Cares username. On the right, click, "Send this user a direct message". Provide to them the private Service Tag.
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